Customer Services & Sales Manager - OT

JustOT; East Grinstead; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Home-based working

Flexible hours

FT/PT opportunities

Comprehensive training

Ongoing professional development

Supportive team environment

Competitive salary + commission

Pension

Job summary

JustOT is seeking a Customer Services & Sales Manager to drive growth in the health and disability sector from a home-based UK setup. You will promote specialist products and services to ensure better independent living for disabled, elderly and vulnerable people.

The role emphasizes relationship-building with NHS, social care and legal professionals and demands a customer-focused and empathetic approach. Flexibility is offered: location is home-based in Kent or Sussex with hours 9:00–17:00 and

Qualifications

• Experience in sales, business development or customer service.
• Basic IT skills and the right to work in the UK.
• Must be resident in Kent or Sussex.

Responsibilities

• Developing sales opportunities with new and existing customers.
• Responding to enquiries and professional referrals.
• Building long-term relationships with healthcare, social care and legal professionals.
• Identifying customer needs and recommending appropriate solutions.
• Managing leads and referrals professionally and promptly.
• Providing exceptional customer service throughout the sales journey.
• Maintaining accurate customer and sales records.
• Working towards agreed sales and performance targets.
• Attending occasional meetings, exhibitions and training events.

Skills

Customer-focused

Empathetic

Confident on the phone

Relationship builder

Self-motivated (work from home)

Organised with time-management

Results-driven

Job description

J800010905

Customer Services & Sales Manager - OT

Salary - £35,000 -£40,000 happy to negotiate for the right candidate

Health & Disability Sector | Home-Based | Kent or Sussex

Make a difference. Build relationships. Grow your career.

Are you a confident, empathetic and motivated professional who enjoys helping people and building strong relationships

We're looking for a Customer Services & Sales Manager to join our growing team, supporting the health and disability sector by promoting specialist products and services that help disabled, elderly and vulnerable people live more independently, safely and with greater quality of life.

A ROLE WITH FLEXIBILITY

Location: Home-based Kent or Sussex

Hours: Flexible, MondayFriday between 9:00am and 5:00pm

Position: Full-time or part-time considered

Salary: Competitive salary + pension, depending on experience

Training: Full training and ongoing support provided

WHY THIS ROLE MATTERS

This isn't just about sales it's about finding practical solutions that can genuinely improve people's lives.

You'll work with a wide range of customers and professionals, including:

• Occupational Therapists
• NHS professionals
• Local Authorities and Adult Social Care teams
• Social Services
• Solicitors and legal professionals
• Healthcare and rehabilitation providers
• Members of the public

You'll listen to people's needs, understand their circumstances and help connect them with the right solutions.

WHAT YOU'LL BE DOING

You'll be responsible for:

• Developing sales opportunities with new and existing customers
• Responding to enquiries and professional referrals
• Building long-term relationships with healthcare, social care and legal professionals
• Identifying customer needs and recommending appropriate solutions
• Managing leads and referrals professionally and promptly
• Providing exceptional customer service throughout the sales journey
• Maintaining accurate customer and sales records
• Working towards agreed sales and performance targets
• Attending occasional meetings, exhibitions and training events

ARE YOU THE RIGHT PERSON

We're looking for someone who is:

• Customer-focused and empathetic
• Confident and professional on the telephone
• A natural relationship builder
• Self-motivated and comfortable working from home
• Organised with excellent time-management skills
• Results-driven and motivated by achieving goals
• Professional, trustworthy and resilient

You must also be resident in Kent or Sussex.

You'll need previous experience in sales, business development or customer service, along with basic IT skills and the right to work in the UK.

HEALTH & SOCIAL CARE EXPERIENCE EVEN BETTER.

We're particularly interested in candidates who have experience working with or alongside:

• Occupational Therapists
• Local Authorities
• Adult Social Care
• Social Services
• NHS
• Disability Services
• Healthcare
• Rehabilitation
• Legal Professionals

Your understanding of these environments could be a major advantage.

NO SPECIALIST SOFTWARE EXPERIENCE NEEDED

Don't worry if you haven't used our systems before.

We'll provide full training covering our products and services, sales processes, CRM systems, industry regulations and compliance.

You'll also receive ongoing professional development and support from a friendly, collaborative team.

THE BENEFITS

• Home-based working
• Flexible hours between 9am and 5pm
• Full-time or part-time opportunities
• Comprehensive training
• Ongoing professional development
• Supportive team environment
• Competitive salary and commission structure
• Pension
• The opportunity to make a genuine difference to people's lives

IMPORTANT: NO COLD CALLING

This role does NOT involve cold calling.

You'll be dealing with genuine enquiries, referrals and relationships with customers and professional organisations.

READY TO MAKE A DIFFERENCE

If you have the experience, confidence and compassion to help people access solutions that can make a real difference to their independence and quality of life, we'd love to hear from you.

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