Client Relationship Manager (Homebased)
Health Partners Group
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Benefits offered by this job
Job summary
Health Partners is seeking a Client Relationship Manager to take ownership of a defined client portfolio, build trust, and drive growth. You’ll manage strategic plans, upsell and cross-sell, and ensure renewals while delivering outstanding service and acting as brand ambassador.
Remote UK based with some travel; full-time 37.5 hours. Strong communication, relationship-building with senior stakeholders, and proficiency in MS Office are essential.
Qualifications
- Higher education or equivalent experience in a relationship management role.
- Strong communication and presentation skills across verbal, written and phone interactions.
- A proven ability to build and maintain relationships with senior managers, directors and key stakeholders.
- Confidence influencing decision-makers, both internally and externally.
- Excellent time and diary management, with the flexibility to work remotely and travel when needed.
- Proficiency in Outlook, Word, Excel and PowerPoint.
- The ability to thrive under pressure and juggle multiple deadlines.
- A full, clean driving licence and willingness to travel.
- A responsible, organised and proactive approach, with a genuine can-do attitude.
Responsibilities
- Own a portfolio of clients and manage commercial and relationship growth through upselling and cross-selling.
- Develop strategic contact plans and build relationships with key stakeholders.
- Ensure timely resolutions of queries and drive contract renewals with warmth and professionalism.
Skills
Education
Tools
Job description
At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.
This is your chance to be the driving force behind some of our most valued client relationships. As Client Relationship Manager you'll take full ownership of a defined client portfolio. Building trust, unlocking growth, and making sure every client feels like our only client. You will be spotting opportunities to upsell and cross-sell, resolving challenges before they become problems, and championing the brand at every turn. It's fast-paced, relationship-led, and genuinely rewarding role.
You’ll be the owner of a portfolio of clients you can truly call your own. Owning the commercial and relationship management of your accounts, and growing them through smart, timely upselling and cross-selling. One day you’re running a strategic contact plan and building relationships with key stakeholders; the next you’re spotting a gap in a client’s service and pitching the perfect solution before they’ve even asked. You’ll get ahead of risks before they become problems, resolve queries and escalations with speed and warmth, and drive contract renewals. Behind the scenes, you’ll keep data sharp, partner with Finance to spot revenue opportunities, gather client feedback that shapes real improvements, and work with suppliers and shared inboxes to keep every plate spinning smoothly. And throughout it all, you’ll be a proud ambassador for our values, bringing fresh energy and ideas that help both your clients and Health Partners go from strength to strength.
- Higher education or equivalent experience in a relationship management role
- Strong communication and presentation skills across verbal, written and phone interactions
- A proven ability to build and maintain relationships with senior managers, directors and key stakeholders
- Confidence influencing decision-makers, both internally and externally
- Excellent time and diary management, with the flexibility to work remotely and travel when needed
- Proficiency in Outlook, Word, Excel and PowerPoint
- The ability to thrive under pressure and juggle multiple deadlines
- A full, clean driving licence and willingness to travel
- A responsible, organised and proactive approach, with a genuine can-do attitude
Homebased - Please note that this vacancy is for remote working from home in the UK only.
Some travel to client sites may be required nationwide.
This is a full time role, Monday to Friday, 37.5 hours a week working between the hours of 8am and 6pm.
The salary for this role is competitive depending on qualifications and experience.
- A competitive salary and benefits package
- Contributory pension scheme up to 6%
- Life assurance
- Starting on 25 days annual leave plus bank holidays, increasing with length of service
- Have a day off for your Birthday (non-contractual benefit)
- Discounted gym membership
- Cycle to work scheme
- Health cashback plan
Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.
With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.
We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it's through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.
At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you'll become part of a dynamic team that's passionate about driving positive change in the workplace and beyond.
If you're ready to make a meaningful impact in the field of health and wellbeing, we'd love to hear from you. Together, we can build healthier futures.
Health Partners are a proud member of the Disability Confident employer scheme
Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We're happy to discuss flexible working arrangements for this role, should this be a requirement for you.
We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome applications from all backgrounds.
Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone - regardless of difference.
At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.
This is your chance to be the driving force behind some of our most valued client relationships. As Client Relationship Manager you'll take full ownership of a defined client portfolio. Building trust, unlocking growth, and making sure every client feels like our only client. You will be spotting opportunities to upsell and cross-sell, resolving challenges before they become problems, and championing the brand at every turn. It's fast-paced, relationship-led, and genuinely rewarding role.
You’ll be the owner of a portfolio of clients you can truly call your own. Owning the commercial and relationship management of your accounts, and growing them through smart, timely upselling and cross-selling. One day you’re running a strategic contact plan and building relationships with key stakeholders; the next you’re spotting a gap in a client’s service and pitching the perfect solution before they’ve even asked. You’ll get ahead of risks before they become problems, resolve queries and escalations with speed and warmth, and drive contract renewals. Behind the scenes, you’ll keep data sharp, partner with Finance to spot revenue opportunities, gather client feedback that shapes real improvements, and work with suppliers and shared inboxes to keep every plate spinning smoothly. And throughout it all, you’ll be a proud ambassador for our values, bringing fresh energy and ideas that help both your clients and Health Partners go from strength to strength.
- Higher education or equivalent experience in a relationship management role
- Strong communication and presentation skills across verbal, written and phone interactions
- A proven ability to build and maintain relationships with senior managers, directors and key stakeholders
- Confidence influencing decision-makers, both internally and externally
- Excellent time and diary management, with the flexibility to work remotely and travel when needed
- Proficiency in Outlook, Word, Excel and PowerPoint
- The ability to thrive under pressure and juggle multiple deadlines
- A full, clean driving licence and willingness to travel
- A responsible, organised and proactive approach, with a genuine can-do attitude
Homebased - Please note that this vacancy is for remote working from home in the UK only.
Some travel to client sites may be required nationwide.
This is a full time role, Monday to Friday, 37.5 hours a week working between the hours of 8am and 6pm.
The salary for this role is competitive depending on qualifications and experience.
- A competitive salary and benefits package
- Contributory pension scheme up to 6%
- Life assurance
- Starting on 25 days annual leave plus bank holidays, increasing with length of service
- Have a day off for your Birthday (non-contractual benefit)
- Discounted gym membership
- Cycle to work scheme
- Health cashback plan
Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.
With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.
We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it's through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.
At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you'll become part of a dynamic team that's passionate about driving positive change in the workplace and beyond.
If you're ready to make a meaningful impact in the field of health and wellbeing, we'd love to hear from you. Together, we can build healthier futures.
Health Partners are a proud member of the Disability Confident employer scheme
Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We're happy to discuss flexible working arrangements for this role, should this be a requirement for you.
We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome applications from all backgrounds.
Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone - regardless of difference.
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