Customer Services Representative (12month FTC)

Canary Wharf Group; London; On-site; GBP 50,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der für die Betreuung von Kunden während des gesamten Kaufprozesses verantwortlich ist. In dieser Rolle sind Sie der Hauptansprechpartner für Kunden und gewährleisten eine hohe Servicequalität. Ihre Aufgaben umfassen die Organisation von Übergaben, die Durchführung von Inspektionen und die Kommunikation mit verschiedenen Abteilungen. Diese Position bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Ihre Fähigkeiten zur Problemlösung und Ihr Auge fürs Detail geschätzt werden. Wenn Sie eine Leidenschaft für exzellenten Kundenservice haben und in einem teamorientierten Umfeld arbeiten möchten, ist diese Position ideal für Sie.

Benefits

Pensionsplan

Gesundheitsleistungen

Subventionierte Mitgliedschaft im Fitnessstudio

Rabatte in Geschäften

Familienurlaub

Qualifications

• Erfahrung in einer kundenorientierten Rolle in einem Unternehmensumfeld.
• Ausgezeichnete Kommunikationsfähigkeiten in Wort und Schrift.

Responsibilities

• Regelmäßiger Kontakt mit Käufern zur Bereitstellung von Updates.
• Durchführung von Übergaben und Inspektionen von Wohnungen.

Skills

Kundenservice

Interpersonelle Fähigkeiten

Microsoft Word

Microsoft Excel

Microsoft Outlook

Organisationsfähigkeiten

Problemlösungsfähigkeiten

Zeitmanagement

Education

Erfahrung im Kundenservice

Tools

Salesforce

Job description

Customer Services Representative (12month FTC)

Join to apply for the Customer Services Representative (12month FTC) role at Canary Wharf Group

Customer Services Representative (12month FTC)

Join to apply for the Customer Services Representative (12month FTC) role at Canary Wharf Group

Department: Residential Sales

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Company: Canary Wharf Residential Management Limited

______________

Reporting to: Director - Customer Services

______________

Job Summary

To manage a portfolio of customers from exchange of contracts, through to the end of the defect warranty period, predominantly based at Southbank Place and assisting at Wood Wharf. Delivering an exceptional level of customer care, you will be the main point of contact between the customer and other departments, providing updates, visits, home demonstrations and handovers and managing any defects that arise post completion.

Annual Salary: Circa £50,000

Working Hours: Monday - Friday, 8.30am - 5.30pm

Closing Date: 9th May 2025 (candidates will have until 23:59 on 8th May to apply)

Main Responsibilities

• To keep in regular contact with the purchasers, providing updates, keeping up to date records on salesforce with information in respect of the customer and the apartment.
• To ensure the apartments are ready for handover by carrying out final functionality and snagging inspections, arranging cleaning and gifts, collating handover packs and ensuring that the property is presented to the customer in an exceptional condition.
• Keep in contact and prepare purchasers to take handover of the apartment. Arrange and carry out home demonstrations and handovers. Manage a variety of requests from customers and their representatives.
• Arrange and carry out preoccupation and handover appointments with customers. Liaise with contractors to ensure completion of any matters which may arise from preoccupation and handover meetings.
• Be on hand to support customers while they are moving in, ensuring that the move in bays, lifts and trollies are booked and ensuring all teams are made aware of the customer moving in.
• Inspect any matters/defects reported by customers or their tenants following legal completion and be the interface between the contractors during the warranty period. Meet contractors and oversee that any work is completed to a high standard, ensuring that apartments are protected and are left as they were found during remedial process. Ensure that all contractor visits are accompanied.
• Keep all customers updated of the progress during the resolution process of any defects reported and ensure that all correspondence is recorded on the database.
• To attend any meetings, events or training in relation to the development and the customers, such as internal meetings or events.
• To carry out any other reasonable duties as requested by the Associate Director and the Director of Customer Services.
  
  

PERSON SPECIFICATION

• Previous experience within a customer focused role in a corporate background is essential, ideally gained within high end residential.
• The candidate must demonstrate excellent customer service skills and understand how it is applied in the context of the two year developer warranty.
• Excellent interpersonal skills and written and verbal communication are essential.
• Smart and professional appearance is required.
• The candidate must be computer literate and proficient in Microsoft Word, Microsoft Excel, and Microsoft Outlook.
• A flexible approach is essential, together with the ability to communicate at all levels and be a team player.
• The candidate must demonstrate an excellent eye for detail, with strong organisational skills.
• To be able to show outstanding time management and multi-tasking skills, be an excellent problem-solver and have the ability to use initiative when completing tasks.
  
  

Health Safety And Welfare Responsibilities

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

Environmental, Social & Governance (esg) Responsibilities

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

Quality Management Responsibilities

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

Company Values

Commit to Excellence

• Act with integrity and deliver high performance
• Put our customers at the heart of what we do
• Resolve issues by providing high quality solutions
  
  

Foster Collaboration

• Find opportunities to collaborate with others across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Use knowledge to work effectively with suppliers / contractors to meet shared goals
  
  

Encourage Engagement

• Confident in making decisions appropriate to the role
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing and sustainability programmes
  
  

Take Ownership

• Take pride in delivering high quality service which exceeds expectations
• Committed to opportunities for self-development
• Take responsibility for my own performance and look for ways to improve
  
  

Embrace Innovation

• Embrace change and innovation
• Proactively suggest ways to improve our business and encourage others to share ideas
• See new challenges as opportunities to deliver effective change
  
  

What We Offer

Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.

Early applications are encouraged as we reserve the right to appoint at any point.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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