Account Manager - 12month FTC

Abbatt Dual Management; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to lead a dedicated team during a maternity cover. This role is pivotal in managing on-site staff across multiple residential buildings, focusing on recruitment, employee relations, and client satisfaction. Ideal candidates will have a background in retail or hospitality, showcasing their ability to juggle multiple responsibilities while fostering a positive team environment. With a supportive culture and opportunities for growth, this position promises to be both rewarding and impactful for the right individual.

Benefits

25 days annual leave

Birthdays off

Bank holidays

Season ticket loan

Gym membership contributions

Regular social events

Monthly team drinks

Company parties

Qualifications

• Experience managing multiple sites in retail or hospitality.
• Strong communication and relationship-building skills.

Responsibilities

• Oversee staffing and morale at high-end residential properties.
• Be the key contact for clients and resolve service issues.

Skills

People Management

Customer Service

HR Processes

Health & Safety Compliance

Scheduling

Education

Experience in Retail or Hospitality

Tools

HR Software

Job description

2 weeks ago Be among the first 25 applicants

Abbatt Dual Management provided pay range

This range is provided by Abbatt Dual Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Abbatt Dual Management

Head of People and Organisational Development

Location: High Holborn, London (with regular travel across London)

We’re on the lookout for a fantastic Account Manager to join our lovely Dual Management team at Abbatt, covering a 12-month maternity leave.

This is a brilliant opportunity for someone with Area Manager experience in retail or hospitality — especially if you're used to juggling multiple sites, leading people with energy and empathy, and delivering excellent service to both clients and internal teams.

About the Role

As part of our Dual Management division (our outsourced staffing solution for property managers), you’ll be the go-to person for managing on-site staff across multiple residential buildings in London. This includes recruitment, onboarding, ongoing support, employee relations, and client satisfaction.

You’ll be based at our office in High Holborn but will regularly visit sites to check in with your teams and meet clients face-to-face. It’s a people-first role that blends HR, operations, account management and client services.

What You’ll Be Doing

Staff & Site Management

• Oversee staffing at multiple high-end residential properties
• Regular site visits to support staff and ensure high morale
• Lead recruitment, inductions, training, and appraisals
• Manage employee relations (with HR support) and retention strategies
• Conduct Health & Safety checks and ensure compliance

Client Relationship Management

• Be the key point of contact for your client portfolio
• Attend service review meetings and produce performance reports
• Quickly resolve any service issues and implement improvements

Operational & Project Support

• Implement and manage new staffing contracts
• Managing rotas and ensuring sites are always covered, especially at peak holiday times
• Collaborate with our internal recruitment teams to source talent
• Support with temporary staffing needs as they arise
• Assisting with Payroll and Invoicing

Business Development & Representation

• Represent Abbatt Dual Management at networking and client events
• Promote our Dual Management service to new and existing contacts

What We’re Looking For

• Previous multi-site people management experience – ideally from a retail Area Manager or hospitality background
• A natural relationship-builder with a passion for service excellence
• Comfortable working independently and managing your own schedule
• Some understanding of HR processes, employee relations, or Health & Safety is helpful (but we’ll train you!)
• Organised, confident, and a great communicator
• Knowledge of scheduling or HR software would be beneficial

What You’ll Get in Return

• 25 days annual leave + birthdays off + bank holidays
• Season ticket loan
• Gym membership contributions
• Regular social events, monthly team drinks, and company parties
• A genuinely warm and supportive team culture

Interested?

We’d love to hear from you if you’re a people-centric leader looking to make a real impact in a rewarding, fast-paced role. This is a maternity cover role expected to last 12 months, however there may be permanent opportunities within the team or the wider company for the right person on completion. Salary is negotiable.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Customer Service, Human Resources, and Management
• Industries: Real Estate and Human Resources Services

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