Customer Services Representative

talent.ai; Baildon; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in sustainable energy is seeking a Customer Services Representative to join their team in Shipley. This role involves managing customer queries, ensuring satisfaction, and promoting services. Ideal candidates will have strong communication skills and a background in customer service.

Benefits

Competitive salary

Opportunities for professional development and training

Supportive and collaborative team environment

Access to employee wellness programmes and benefits

Qualifications

• Minimum of 2 years' experience in Customer Service.
• Proficient in Microsoft Office and comfortable navigating social media platforms.

Responsibilities

• Handle customer queries via phone, email, webchat, and social media.
• Manage complaints and promote digital services to enhance customer experience.

Skills

Communication

Problem Solving

Education

GCSE 'O' level standard or NVQ level 2 or 3 in customer service or administration

Tools

Microsoft Office

Job description

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Are you ready to make a difference in the world of sustainable energy? Do you thrive in a fast-paced environment where every interaction counts? Want to join a passionate team dedicated to customer satisfaction? Our client is currently looking for a Customer Services Representative to join their busy team in Shipley, West Yorkshire!

As a Customer Services Representative, you will be at the heart of our operations, handling customer queries with the utmost professionalism and care. You'll respond to customer and client contact via various channels including phone, email, webchat, and social media, always striving for first-time resolution. Your role will involve managing complaints in line with our policies, taking ownership of queries, and promoting our digital services to enhance customer experience. By meeting and exceeding KPIs and working collaboratively, you'll ensure that every customer feels valued and supported throughout their journey with us.

Hours of Work: Full time

Customer Services Representative Requirements

• Minimum of 2 years' experience in Customer Service.
• GCSE 'O' level standard or NVQ level 2 or 3 in customer service or administration.
• Excellent communication skills and the ability to liaise effectively with customers and clients.
• Strong problem-solving skills and a customer-focused attitude.
• Proficient in Microsoft Office and comfortable navigating social media platforms.
  
  

Customer Services Representative Benefits

• Competitive salary, commensurate with experience.
• Opportunities for professional development and training.
• A supportive and collaborative team environment.
• An employer committed to sustainability and social responsibility.
• Access to employee wellness programmes and benefits.
  
  

Meet the Organisation: Who We Are and What We Do:

They are committed to delivering exceptional services that meet their clients' needs. Their dedicated team is at the heart of their success, working tirelessly to ensure customer satisfaction while striving for operational excellence. They pride themselves on being an equal opportunities employer, where innovation and teamwork are encouraged.

If you think you are suitable for this Customer Services Representative role, please apply now! Join us in making a positive impact on the environment while providing exceptional service to our customers!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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