Customer Services Officer (Personal) (perm role)

States of Guernsey; United Kingdom; On-site; GBP 25,000 - 32,000; Full time

Job summary

The States of Guernsey is recruiting a permanent, full-time Customer Services Officer (Personal) to join the Revenue Service.

You will deal with a wide range of customer queries, including changes of circumstances, payments and enquiries relating to tax and contributions, ensuring a high level of service for customers both inside and outside the organisation. Contact Tim Vidamour for details and closing date information.

Qualifications

• Experience in customer service is desirable.
• Strong communication skills and a helpful attitude.

Responsibilities

• Provide high levels of customer service to internal and external customers.
• Handle queries relating to changes of circumstances, payments, and taxation or contributions.

Skills

Customer service

Communication skills

Job description

• Customer Services Officer (Personal) (perm role)

Customer Services Officer (Personal) (perm role)

States of Guernsey

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• Customer Services Officer (Personal) (perm role)

Customer Services Officer (Personal) (perm role)

States of Guernsey

Full time Ref: 20261836 Opened: 02/11/2026 Closes: 16/11/2026

The States of Guernsey are seeking to appoint a Customer Services Officer (Personal) to join the team at Revenue Service. This is a permanent and full time role.

The Customer Services Officer (Personal) will be part of a small team responsible for ensuring that a high level of customer service is provided to customers, both internally and externally. The Customer Services Officer will deal with a wide range of customer queries relating to a variety of issues; for example, changes of circumstances, payments and enquiries relating to tax and contributions.

Contact: Tim Vidamour, Team Leader, Customer Services (Personal) on tel. [phone] or email: [e-mail]

Closing Date: 16 November 2026