Customer and Corporate Services Officer

Isle of Man Public Service Careers; Douglas; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Salary progression

Annual leave entitlement

Flexi-time scheme

Pension scheme

Training facility access

Counselling service

Staff canteen

Job summary

Isle of Man Public Service Careers is seeking a Customer and Corporate Services Officer on a fixed-term appointment of 18 months to join the General Registry within the Isle of Man Courts and Tribunals Service. You will provide front-line support to customers face to face and over the phone, handle enquiries, process payments, and guide people through court-related processes.

The role also supports administrative duties, records maintenance and Judiciary administration, with a commitment to

Responsibilities

• Provide front-line customer support face-to-face and by phone.
• Process enquiries, payments, and guide users through court processes.
• Support invoices, records, and judiciary administration.

Job description

This role is a limited term appointment for 18 months.

About the role

Are you organised, approachable and confident providing a great service to a wide range of people?

Join the General Registry as a Customer and Corporate Services Officer and take on a varied role at the heart of the Isle of Man Courts and Tribunals Service. You’ll provide front-line support to customers face to face and over the phone, helping with enquiries, processing payments and guiding people through a range of court-related processes.

Alongside this, you’ll support the wider organisation with a range of administrative and corporate responsibilities, from processing invoices and court applications to maintaining records and providing administrative support to the Judiciary. You’ll work closely with colleagues across the General Registry, using your judgement, attention to detail and customer-focused approach to help services run smoothly.

A workplace that invests in you

• A competitive salary that increases each 12 months until you reach the salary maximum.
• A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
• A flexi-time scheme where you can accrue additional time worked to take time off in line with the relevant flexi-time scheme.
• Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
• Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
• Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and signposting on a wide range of issues.
• Access to the Government staff canteen where you can purchase affordable meals, drinks and snacks.

Working for the Isle of Man Public Service

We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.

We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.

The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.

Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.

We are committed to net zero by 2050 and as an entire nation UNESCO Biosphere Reserve, we are transforming public services for a sustainable future and your contributions will directly benefit our community, economy, and environment.

Things to note

A standard police check is required for this post, the cost of which will be covered by the Isle of Man Government.

Please note a relocation package is not available for this role.