Customer Services Officer

Greatwell Homes; Wellingborough; Hybrid; GBP 26,000 - 35,000; Part time

Benefits offered by this job

Desk access

Job summary

Greatwell Homes is seeking a Customer Services Officer for a 6-month fixed term contract to support a remote contact centre delivering housing management services. The role includes training and a focus on customer satisfaction, with emphasis on high-quality service delivery to residents.

Responsibilities include managing repairs, payments, and tenancy admin, along with policy adherence and signposting to external agencies when needed.

Qualifications

• Experience in customer service, preferably in housing or support services.
• Able to handle conflict calmly and professionally.
• Strong numerical and analytical skills, able to interpret information.
• Capable of planning and prioritising workload under pressure.

Responsibilities

• Take and book in repair requests.
• Take payments and advise on benefit entitlements.
• Complete tenancy-related administrative tasks (assignments, income/expenditure, joint tenancies).
• Adhere to Anti-social Behaviour and domestic violence policies; signpost to external agencies if needed.

Skills

Customer service

Communication

Job description

emote working with an option to book a desk in our Wellingborough office £30,387.00

6-Month FTC

We currently have an opportunity to join our team as a Customer Services Officer on a 6-month fixed term contract basis.

The main purpose of this role is to assist in the delivery of a high performing, customer focused housing management service within our remote contact centre.

Comprehensive training and support will be provided and whilst experience within the social housing / support services is desirable it is not essential.

We are seeking a strong communicator who can easily build effective relationships, work well under pressure, is self-motivated and wants to work in a highly customer focussed environment.

What you’ll be doing:

• Taking and booking in repair requests
• Taking payments and offering advice on benefit entitlements
• Completing a variety of administrative tasks relating to tenancy matters, including applications for assignment of tenancies, income and expenditure, applications for joint tenancy etc
• Working in line with our Anti-social Behaviour policy and procedure and domestic violence policy and offering advice and if necessary, signposting to external agencies

Our ideal candidate will have:

• Experience of working in a customer service role, ideally within a social housing or support services setting
• The ability to effectively manage conflict situations and deal with customers who may be angry and upset.
• Good numerical and analytical skills and an ability to understand and interpret information
• Ability to work under pressure and plan and prioritise their own workload

It would also be advantageous for you to have knowledge of income recovery, debt management, credit control or financial services along with knowledge of the legal, regulatory and operational issues related to housing management services but this is not essential, however, a keen and demonstrable willingness to learn and deliver an excellent service to our customers is essential.

This role is remote with the option to book a desk at our office in Wellingborough. Please note that 4-6 weeks of initial training will be held at our offices at the start of your employment with us.

If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you could be just the person we are looking for.

Please note that we reserve the right to close this advert early for the right candidate.