Customer Services Manager

Hunter Selection Ltd; Swansea; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

Bonus 10%

Pension

Job summary

Hunter Selection Ltd. in Swansea is seeking a Customer Services Manager to lead all on-site customer service operations within a manufacturing facility.

The role focuses on delivering exceptional customer intimacy, coordinating inbound/outbound logistics, and driving production planning to meet customer requirements. The ideal candidate will have a minimum of 5 years in a managerial manufacturing role, plus LEAN/SIX-Sigma mindedness and automotive experience.

Qualifications

• Bachelor or Master's Degree in Supply Chain Management or equivalent.
• Minimum of 5 years of relevant managerial experience in manufacturing.
• Automotive experience desirable.
• Experience in project management advantageous.
• Good understanding of LEAN principles, waste analysis, 5S, KANBAN, VSM.
• Methodical and analytical skills.

Responsibilities

• Customer Service Manager is the key customer contact in the branch to ensure customer intimacy and satisfaction; accountable for all operational inbound & outbound logistics processes, inventory accuracy, and for the production plan.
• Establish and develop relationships with demand-related contacts of key customers, including proactively visiting the customer; be the initial contact in the branch for the customer and initiate actions by responsible people.
• Follow up on significant demand changes with customer contacts to improve business intelligence; check and follow-up changes in customer specific requirements and address to responsible people.
• Follow-up and drive resolution of disputes on sales orders/deliveries/replacements to guarantee the best possible service level; manage protocol for data exchange and electronic communication with customer.
• Identify planned SMOI impacts, update input form for Raw Material SMOI, review form for Inventory/DIO updates.
• Accountable for production planning and warehouse management and inventory policies & accuracy in product lifecycle until EOP; manage spare parts demand according to customer requirements.
• Manage material management from ordering, receiving, line supply and shipping with ensuring compliance to logistics protocol (e.g. customs, containers, carriers).
• Establish and maintain appropriate internal capabilities and strengthen the organization through training, career development opportunities and recruiting as necessary to achieve Customer Service objectives.

Skills

LEAN principles

5S

KANBAN

VSM

Project management

Analytical skills

Education

Bachelor's or Master's in Supply Chain Management

Job description

Customer Services Manager (28788/900) Swansea, Wales

Salary: GBP60000 - GBP65000 per annum + plus excellent benefits + Bonus

Benefits Package:

• 10% Bonus
• Pension

A leading manufacturer of components and assemblies is looking to recruit a Customer Service Manager at their South Wales facility to lead and manage all related tasks on site. The company are well positioned in the market place supplying into the Automotive sector and heavily working with Electric Vehicles, this global business is thriving right now and looking for a Customer Service Manager to really implement change and take the company into new areas. You would be joining the business and a time where you could make significant change and play a major role in moving the company forward.

Role & Responsibilities:

• The Customer Service Manager is the key customer contact in the branch to ensure customer intimacy and satisfaction. This role is accountable for all operational inbound & outbound logistics processes in the branch, inventory accuracy, and for the creation of the production plan.
• Establish and develop relationship with demand related contacts of key customers including proactively visiting the customer. Be key initial contact in the branch for the customer and initiate actions by responsible people.
• Follow up on significant demand changes with customer contacts to improve our business intelligence. Check and follow-up changes in customer specific requirements and address to responsible people.
• Follow-up and drive resolution of disputes on sales orders / deliveries / replacements to guarantee the best possible service level. Manage protocol for data exchange and electronic communication with customer.
• Identify planned SMOI (slow moving items) impacts, update input form for Raw Material SMOI, review form for Inventory / DIO updates.
• Accountable for production planning and warehouse management and inventory policies & accuracy in product lifecycle until EOP. This includes managing spare parts demand according to customer requirements.
• Manage material management from ordering, receiving, line supply and shipping with ensuring compliance to logistics protocol (e.g. customs, containers, carriers.
• Establish and maintain appropriate internal capabilities and strengthen the organization (Succession Planning) through training, career development opportunities and recruiting as necessary to achieve Customer Service objectives.

Knowledge, Skills & Experience:

• Bachelor or Master's Degree in Supply Chain Management or an equivalent.
• Minimum of 5 years of relevant experience at managerial level within the manufacturing industry.
• Automotive experience would be desirable.
• Experience in project management would be advantageous.
• Good understanding of LEAN principles, waste analysis, 5S, KANBAN, VSM, etc.
• Methodical and analytical skills

CODE: INDENM