Customer Service & Operations Manager | 10% Bonus + Pension

Hunter Selection Ltd; Swansea; Presencial; GBP 60 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus 10%

Pension

Resumo da oferta

Hunter Selection Ltd. in Swansea is seeking a Customer Services Manager to lead all on-site customer service operations within a manufacturing facility.

The role focuses on delivering exceptional customer intimacy, coordinating inbound/outbound logistics, and driving production planning to meet customer requirements. The ideal candidate will have a minimum of 5 years in a managerial manufacturing role, plus LEAN/SIX-Sigma mindedness and automotive experience.

Qualificações

• Bachelor or Master's Degree in Supply Chain Management or equivalent.
• Minimum of 5 years of relevant managerial experience in manufacturing.
• Automotive experience desirable.
• Experience in project management advantageous.
• Good understanding of LEAN principles, waste analysis, 5S, KANBAN, VSM.
• Methodical and analytical skills.

Responsabilidades

• Customer Service Manager is the key customer contact in the branch to ensure customer intimacy and satisfaction; accountable for all operational inbound & outbound logistics processes, inventory accuracy, and for the production plan.
• Establish and develop relationships with demand-related contacts of key customers, including proactively visiting the customer; be the initial contact in the branch for the customer and initiate actions by responsible people.
• Follow up on significant demand changes with customer contacts to improve business intelligence; check and follow-up changes in customer specific requirements and address to responsible people.
• Follow-up and drive resolution of disputes on sales orders/deliveries/replacements to guarantee the best possible service level; manage protocol for data exchange and electronic communication with customer.
• Identify planned SMOI impacts, update input form for Raw Material SMOI, review form for Inventory/DIO updates.
• Accountable for production planning and warehouse management and inventory policies & accuracy in product lifecycle until EOP; manage spare parts demand according to customer requirements.
• Manage material management from ordering, receiving, line supply and shipping with ensuring compliance to logistics protocol (e.g. customs, containers, carriers).
• Establish and maintain appropriate internal capabilities and strengthen the organization through training, career development opportunities and recruiting as necessary to achieve Customer Service objectives.

Conhecimentos

LEAN principles

5S

KANBAN

VSM

Project management

Analytical skills

Formação académica

Bachelor's or Master's in Supply Chain Management

Descrição da oferta de emprego

Hunter Selection Ltd. in Swansea is seeking a Customer Services Manager to lead all on-site customer service operations within a manufacturing facility.

The role focuses on delivering exceptional customer intimacy, coordinating inbound/outbound logistics, and driving production planning to meet customer requirements. The ideal candidate will have a minimum of 5 years in a managerial manufacturing role, plus LEAN/SIX-Sigma mindedness and automotive experience.