Outbound Sales Customer Services Executive

Speedy Hire Plc; Newton le Willows; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hire provider in the UK is seeking an Outbound Sales Customer Service Executive in Haydock. The role involves making outbound calls to promote products, achieving sales targets, and addressing customer inquiries. Successful candidates will enjoy a supportive work culture with numerous perks, including substantial discounts and career progression opportunities.

Benefits

26 days holiday (plus bank holidays)

Life assurance

Pension Scheme

Canteen facilities

95% discount across the Speedy brand

Opportunities for training and development

Voluntary Health Cash Plan

Employee Assistance Program

Green Commute Initiative

Qualifications

• Experience in outbound sales and customer service is preferred.
• Strong communication skills and a customer-oriented mindset are essential.
• Ability to meet or exceed sales targets and KPIs.

Responsibilities

• Make outbound calls to prospective customers to promote products.
• Achieve or exceed sales targets and maintain customer satisfaction.
• Follow up on leads and manage client relationships.

Skills

Outbound sales

Customer service

Relationship management

Sales targets achievement

Problem-solving

Job description

Outbound Sales Customer Service Executive - Haydock - Monday to Friday - 08:00 - 17:00 - 37.5 hours per week

Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!

We are looking for a skilled Outbound Sales Customer Service Executive to work as part of our Training Department to promote both products and services!

We are looking for someone who is outgoing and with a real drive to make revenue.

What you'll need:

• Make outbound calls to prospective and existing customers to promote products or services.
• Understand customer needs and recommend appropriate solutions.
• Achieve or exceed sales targets, quotas, and KPIs (calls, conversions, revenue).
• Follow up on leads and maintain engagement throughout the sales cycle along with upselling or cross-sell additional services based on customer profiles along with maintaining relationships with clients to encourage repeat business
• Addressing customer concerns or hesitations effectively to close deals.
• Proactively reaching out to potential and existing customers to promote products/services, while also handling inquiries, resolving issues, and ensuring a high level of customer satisfaction.
• Answer customer inquiries in a friendly and professional manner.
• Maintain up-to-date knowledge of products, services, promotions, and policies.
• Alerting the sales team to opportunities for further sales within key clients.
• Letting customers know about other products the company offers.
• Achieving client relationship targets and KPI's as set by the business.
• Working closely with Account Managers and Sales Managers.
• Escalating areas of concern as raised by clients.
• Passing leads to the sales team following up on progress.

Ability to support your business unit/team to deliver our ESG Strategy - Decade to Deliver.

What we offer:

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group isan equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.

Link below to our policies in line with our ESG Governance.

https://www.speedyservices.com/esg/governance

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.