Customer Services Executive

Hays; Croydon; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a successful professional services company as a Customer Services Executive, where you'll play a vital role in delivering high-quality service to clients. This role involves managing incoming calls, processing orders, and resolving customer queries while collaborating with internal departments to identify opportunities for improvement. With a strong focus on health and wellbeing, this dynamic position offers a competitive salary and benefits, along with opportunities for progression. If you have a passion for customer service and want to make a difference, this is the perfect opportunity for you.

Benefits

Competitive salary

Benefits

Opportunities for progression

Qualifications

• Previous experience in customer service and order processing is essential.
• Strong communication skills are crucial for success in this role.

Responsibilities

• Handle incoming calls and process orders efficiently.
• Resolve customer queries and enhance overall client experience.

Skills

Strong communication skills

Customer service experience

Order processing

Problem-solving

Job description

Your new company

A successful professional services company, aimed at delivering a high-quality service to their clients with a strong focus on health and wellbeing.

Your new role

As a Customer Services Executive, you will handle incoming calls, process orders, resolve customer queries, collaborate well with internal departments, identify opportunities for continuous improvement, and enhance the overall experience for clients. You'll provide clients with quotes, work to resolve any issues with their orders, and invoicing discrepancies, as well as develop product knowledge to support customer needs and the organisation's commercial objectives.

What you'll need to succeed

Strong communication skills and previous experience in customer service, order processing, and supporting customers outside a call centre environment.

What you'll get in return

A competitive salary, benefits, and progression.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.