Customer Services Executive

2i Recruit Ltd; Guildford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company based in Guildford seeks a Customer Services Executive to join their busy team. The role involves answering queries, supporting clients, and assisting with onboarding new clients. Ideal candidates will have a passion for customer service and possess strong communication skills. This role offers opportunities for long-term progression within the organization.

Qualifications

• Passion for championing excellent customer service.
• Desire to learn new skills and challenge the status quo.
• Good PR/interpersonal skills and outstanding communication abilities.

Responsibilities

• Answering queries from customers and setting up new clients.
• Providing support to existing clients and assisting with onboarding.
• Using LiveChat and email to respond to inquiries.

Skills

Customer Service

Communication

Problem Solving

Attention to Detail

Job description

Are you looking for you first opportunity in customer services/administration? Do you possess a warm telephone manner? Do you want to join a company which can offer long term progression? Are you a team player?

If this sounds like you we may have the perfect opportunity with our lovely client based in Guildford.

Working in a busy Customer Service Team our client is looking for a candidate with some experience within customer service to answer telephones and written enquiries from members of the public and clients.

Customer Services Executive Key Responsibilities:

• Answering queries from customers
• Set up new clients using the established agency onboarding process.
• Providing agency support to existing clients – helping with quotes, questions, applications.
• Using LiveChat system to respond to enquiries online
• Responding to queries submitted via email
• To assist with training, mentoring and support of new staff as required.
• To problem solve and mediate when required.
• To work with other departments and team members as required to provide excellent and efficient service to customers.

Customer Services Executive Experience and Skills Requirements:

• Passion for championing excellent customer service.
• Understand how to implement processes and procedures.
• Have a desire to learn new skills and challenge the ‘status quo’ to develop personal and achieve business objectives.
• Take an active role in supporting and maintaining the company values and culture.
• Able to deliver high levels of accuracy and attention for detail.
• Capable of managing relationships – internal and external at all levels within business.
• Have good PR/interpersonal skills, have outstanding communication and reporting skills, problem analysis and listening ability.
• Contributes to team effort by accomplishing related results as needed.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Would you like to discuss this job further?
Speak to our recruitment advisors: 01483 414719