Customer Services Technician

Miller Homes; England; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

26 days annual leave + public holidays + birthday off

10% bonus opportunity

6.5% pension contribution

Job summary

A leading housebuilder in the UK is looking for a Customer Services Technician to join their Teesside team. The role involves performing multi-trade remedial tasks in occupied and unoccupied properties, ensuring the delivery of excellent customer service. Ideal candidates will have experience in a similar role, strong skills in joinery, plastering, and painting, and the ability to work collaboratively across teams. The position offers a competitive salary, 26 days of annual leave, a pension contribution, and opportunities for bonuses.

Qualifications

• Experience in a similar role, ideally with another housebuilder.
• Sound knowledge of joinery, plaster patching, painting, and general labouring.
• Able to form strong professional relationships.
• Able to form strong professional relationships across different disciplines within the business.

Responsibilities

• Carry out multi-trade remedial tasks in properties.
• Liaise with Central Office Hub for task updates.
• Obtain signed satisfaction notifications from customers.
• Obtain signed satisfaction/completion notifications from customers after tasks.

Skills

Multi-skilled

Joinery knowledge

Customer service excellence

Liaising with teams

Customer service

Multi-skilled

Job description

About the role

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Technician to join our team in the Teesside region. The role will see you carry out multi-trade remedial tasks in occupied/unoccupied properties in a safe, resourceful and workmanlike manner, and uphold the core values of the Miller Homes business in relation to the much coveted excellent levels of Customer Service we deliver being ‘the face’ of Miller Homes Customer Service in the field.

RESPONSIBILITIES:

• Carry out work diligently and safely in line with the company SH&E Management System
• To liaise directly with the Central Office Hub to provide status reports of on-going and completed tasks
• Always be of smart appearance and ensuring having the relevant footwear, and protection to the same, appropriate to the task assigned to, prior to entering and working in occupied properties
• To obtain signed satisfaction/completion notifications from our customers following completion of remedial tasks, where possible

REQUIREMENTS:

• Experience in a similar role, ideally with another housebuilder.
• Multi-skilled. To have a sound knowledge of joinery, general labouring and bricklaying, general plaster patching, painting and decorating
• To offer courteous, exemplary and efficient customer service at all times
• Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals

WHAT WE OFFER:

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company contribute 6.5% towards pension, plus other benefits

How to apply

Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period.

This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.

(No Agencies Please)

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