Customer Services Coordinator

Freightliner; Southampton; On-site; GBP 25,000 - 32,000; Full time

Job summary

Freightliner is looking for a Customer Services Coordinator to support lead generation and customer queries. This permanent role involves maintaining high customer service standards, using Salesforce for lead tracking, and preparing quotes, offering career development and competitive benefits.

Benefits

Competitive salary

Comprehensive pension scheme

Life insurance coverage

25 days annual leave

Career development opportunities

Access to employee discount platform

Qualifications

• Previous experience in sales support is essential.
• Proven administrative experience and excellent communication skills.
• Comfortable using CRM systems (Salesforce) and Microsoft Office tools.

Responsibilities

• Identify and qualify new leads through various channels.
• Act as first point of contact for customer inquiries.
• Enter, update, and maintain customer and lead information in Salesforce.

Skills

Communication skills

Customer-focused mindset

Organizational skills

Sales support experience

Commercial awareness

Tools

Salesforce

Microsoft Office

Job description

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.

In the UK the Freightliner Group operates under a number of legal entities including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

Job title: Customer Services Coordinator

Location: Southampton (SO15 1AW)

Position Type: Permanent, full-time

Hours of work: 40 hours per week, Monday to Friday.

Why join us?

• Competitive Salary & Benefits: We offer a robust compensation package, including competitive pension scheme, life insurance coverage from day 1, 25 days annual leave excluding bank holidays.
• Career Development and progression: Regular training and career advancement opportunities that propel you forward in a career with us. We offer access to a range of external courses and in-house training sessions to give you opportunities for skill enhancement and role confidence.
• Award-Winning Safety Culture: Be part of an environment recognized for excellence and innovation.
• Generous family friendly provision with enhanced maternity and paternity pay. We are proud to be Work180 endorsed employer.
• Employee well-being and support: Access to Employee Assistance Programme (EAP) 24/7, employee benefits platform offering discounts on gym membership, money off vouchers for a variety of brands and shops, cycle to work scheme.

The role

With a large in-house production facility and recent investment in direct sales and marketing capability, we are looking for the right individual to support Container Conversion team with lead generation and management, customer interactions and query handling, and quotation management.

From pop-up shops to unique office spaces, we specialise in turning shipping containers into functional, creative and bespoke spaces (Industrial/Commercial and Residential).

Key responsibilities

• Identify and qualify new leads through various channels.
• Support lead follow-up efforts through email communication and / or follow up calls to turn prospects into customers.
• Act as the first point of contact for customer enquiries.
• Provide timely and accurate responses to customers’ questions or requests.
• Ensure high standard of customer service and satisfaction.
• Enter, update and maintain customer and lead information in Salesforce (CRM).
• Use Salesforce to track information and sales pipeline status.
• Prepare and issue quotes based on customer requirements and pricing guidelines.
• General admin duties.

About you

• Previous experience in sales support
• Experience in preparing and managing customer quotes or similar commercial documentation
• Proven administrative experience
• Excellent communication skills
• Customer-focused mindset
• Ability to prioritise effectively
• Comfortable using CRM systems (Salesforce) and Microsoft Office tools
• Commercial awareness

It’s great, but not required, if you have:

• Knowledge of Salesforce
• Previous experience with Shipping container conversions or similar
• Previous experience with steel fabrication/manufacturing

About us

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.

In the UK the Freightliner Group operates under a number of legal entities including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

At the core of all we do are our employees. Their hard work is fundamental to our success and we are equally committed to their growth and safety. Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

We are eager to welcome the most driven and capable individuals to our award-winning team. Apply today to start your journey with us!

Please be advised that successful appointments are subject to a satisfactory DBScheck.

Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.

In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.