Project and Services Coordinator

JR United Kingdom; Reading; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in telecommunications seeks a Project and Services Coordinator based in Reading. The role involves coordinating installation projects, working across teams to deliver on time, and ensuring customer satisfaction through effective communication. The ideal candidate will have strong project management skills and a willingness to adapt to new systems within a fast-paced environment.

Benefits

21 days holiday, increasing to 25 days over time

Qualifications

• Experience in telecommunications is desirable, not essential.
• Strong project management skills and effective communication required.
• Ability to adapt to new systems and processes is essential.

Responsibilities

• Coordinate Voice, IT and Data projects and ensure timely delivery.
• Attend weekly project meetings and document billing information.
• Provide regular updates to the customer for high service levels.

Skills

Telecoms Experience

Attention to Detail

Communication Skills

Flexibility

Knowledge of Systems

Tools

Excel

Portal-based Ordering Systems

Job description

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Project and Services Coordinator, reading

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Client:

SCG Midlands (formerly MPS)

Location:

reading, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Project and Services Coordinator

We’re looking for a Project and Services Coordinator to come and join our team at our SCG Midlands office in Quinton, Birmingham. You will be coordinating new installation projects, moves and changes for existing and new customers. You will be working with the Sales, Engineering and Accounts team to ensure efficient delivery of the Sales Order Process.

Responsibilities:

• Coordination of Voice, IT and Data projects within SCG Midlands. Adhering to the Project Scope, deliverables, and timelines.
• Attend weekly Project meetings to discuss ongoing Projects, deliverables, risks and technical requirements.
• Coordinate with internal resources and third parties/suppliers to achieve the project deliverables.
• Ongoing training within the team to ensure all systems and processes are followed and understood.
• Placement of connectivity orders with relevant ISP’s.
• Cessations of redundant circuits/services.
• Track Project milestones while proactively identifying any risks or potential issues.
• Documenting all billing information for accounts to ensure the project can be billed correctly and the Project closed.
• Provide regular Project updates to the customer to ensure a high level of customer service is provided.

Skills & Experience:

• Previous telecoms experience is desirable but not essential.
• Knowledge of agreed processes and practices to carry out work in a fast-paced environment.
• Accuracy, flexibility and attention to detail in managing each project task.
• Effective knowledge and understanding of the applications and systems used in the role. Applications include Excel and portal-based ordering systems.
• Willingness to adopt new systems, services and processes in line with the evolving needs of the business.
• Excellent communication skills required in liaising with colleagues and customers.
• 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years