Customer Services Change Portfolio Lead

Specsavers; Fareham; On-site; GBP 65,000 - 90,000; Full time

Job summary

Specsavers in Fareham is seeking a Customer Services Change Portfolio Manager to shape how change is prioritized, delivered and embedded across Customer Services. You will turn strategic priorities into a practical, auditable road map and lead a team to realise lasting benefits for customers and colleagues.

You'll own the change portfolio, balance priorities, capacity and risks, and work with Operations, Planning & MI, L&D, Technology and suppliers to land change successfully and drive value.

Responsibilities

• Lead the Customer Services change portfolio across functions.
• Balance priorities, capacity, dependencies and readiness to ensure the right changes land at the right time.
• Collaborate with Operations, Planning & MI, L&D, Technology, suppliers and programme teams to clarify complex change and deliver benefits.
• Develop and coach the Project Manager and Continuous Improvement Manager to create a joined-up approach.

Job description

Specsavers in Fareham is seeking a Customer Services Change Portfolio Manager to shape how change is prioritized, delivered and embedded across Customer Services. You will turn strategic priorities into a practical, auditable road map and lead a team to realise lasting benefits for customers and colleagues.

You'll own the change portfolio, balance priorities, capacity and risks, and work with Operations, Planning & MI, L&D, Technology and suppliers to land change successfully and drive value.