Customer Services Assistant

Inter IKEA Systems B.V.; Southampton; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

IKEA discount

Life Assurance

Pension contributions

Job summary

Inter IKEA Systems B.V. in Southampton is seeking a part-time Customer Service Associate. You will switch between tasks, maintain a customer-first approach, and use computers to assist customers and resolve issues.

The role involves handling returns and assisting with product assembly and parts orders. The position offers a flexible 20-hour work week, with late evenings and weekends, and includes IKEA employee benefits and a discount portal.

Qualifications

• You are adept at switching between tasks, and value teamwork while being able to complete assignments without direct supervision.
• You have a customer first mindset, making the customer feel valued and supported in everything you do.
• You are computer literate and able to work with technology.

Responsibilities

• Resolve customer complaints quickly and positively, using your problem-solving skills.
• Ensure accurate handling of returned products, escalating issues when needed.
• Support customers with product assembly and, where needed, order and exchange spare parts.

Skills

Customer service

Teamwork

Problem solving

Computer literacy

Job description

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you."

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

WHAT WE OFFER

• The Start Date of employment will be: 25th October 2026
• Hourly rate of £13.45
• Part Time: 20 hours per week working 4 days out of 7, including late evenings and 3 out 4 weekends.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

• 15% IKEA discount and discount portal helping you save £100s on high street retailers.
• X4 Life Assurance, enhanced statutory pension contributions and interest free loans
• ....as much more! Full list of benefits at https://www.ikea.com/gb/en/this-is-ikea/work-with-us/

WHAT YOU'LL NEED TO HAVE

• You are adept at switching between tasks, and value teamwork while being able to complete assignments without direct supervision.
• You have a customer first mindset, making the customer feel valued and supported in everything you do.
• You are computer literate and able to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.

WHAT YOU'LL BE DOING DAY TO DAY

• You will use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• You support customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team.

Come see the wonderful workday where we create a better everyday life for the many