Customer Services Assistant

NHS Scotland; Ayr; On-site; GBP 21,000 - 24,000; Full time

Job summary

NHS Ayrshire and Arran is seeking a Customer Service Assistant on a 12-month fixed-term contract to join the Supplies & Distribution team across University Hospital Ayr and University Hospital Crosshouse. You will ensure wards and clinics have stock and respond to orders and queries with a focus on high-quality service.

The role is based on a 36-hour week and requires a UK driving licence, with a proactive, organised approach to working in a busy healthcare environment.

Qualifications

• Experience in customer service or a similar role.
• Experience in procurement, supplies, stores or stock control (desirable).
• Strong communication skills and the ability to work with a wide range of stakeholders.
• IT skills including Microsoft Office and email systems.

Responsibilities

• Carry out top ups of stock products to allocated wards/clinics/theatres.
• Check orders on delivery from National Distribution Service and ensure stock levels are adequate.
• Monitor the shared inbox to process orders for outlying departments and handle returns.
• Respond to customer queries with a proactive, high-quality service.

Skills

Customer service

Stock control

Communication

IT skills

Tools

Microsoft Office

Email systems

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Who We Are

NHS Ayrshire and Arran are one of 14 territorial NHS Boards within NHS Scotland.

In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.

To find out more about NHS Ayrshire and Arran please visit our website -

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Position

An exciting opportunity has arisen to join NHS Ayrshire and Arran’s Procurement Department as a Customer Service Assistant on a 12month fixed-term contract. This role is based across University Hospital Ayr (UHA) and University Hospital Crosshouse (UHC).

The Supplies & Distribution Team play a vital role in supporting frontline clinical services by ensuring wards, theatres and clinics receive the essential products they need when and where they need them. As a Customer Service Assistant, you will be at the heart of this service, helping to deliver efficient, responsive and high-quality support across the organisation.

Please note that we anticipate a high level of interest in this position and may close the vacancy early once enough applications are received. Therefore, please make sure you complete and submit your application at your earliest opportunity.

Hours

36.00 hours per week.

UK Driving Licence

A UK driving licence is essential for this role.

What You Will Do

This post is part of a team of Customer Service Assistants who are responsible for ensuring wards/clinics/theatres have sufficient supplies of stock products. Each Customer Service Assistant has allocated wards/clinics/theatre assigned to them where they have responsibility of carrying out top ups of stock products, check orders are complete when delivered from National Distribution Service (NDS), ensure stock levels of products are adequate, monitor shared email box to process orders for outlying departments, deal with returns and customer queries.

We are looking for a proactive and organised individual who enjoys working in a busy environment and takes pride in delivering excellent service.

You Should Have

• Experience in customer service or a similar role
• Experience in procurement, supplies, stores or stock control (desirable)
• Strong communication skills and the ability to work with a wide range of stakeholders
• Good organisational skills and attention to detail
• IT skills, including Microsoft Office and email systems
• Experience working in a hospital or healthcare environment (desirable)

Knowledge, Training And/or Experience Required For This Post

Procurement / Supplies experience. Dealing with a wide range of customers within the organisation. Customer Care experience, experience of working in a Hospital environment

Knowledge of Supplies/Stores/Stock control procedures. I T literate ( Microsoft packages,ie; word, excel, etc, e-mail )

Right to Work / Certificates of Sponsorship

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found within the attached Candidate Information Pack.

It is essential that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored before submitting your application form.

NHS Ayrshire & Arran may be able to offer visa sponsorship for certain roles, provided the post meets the minimum salary threshold and any other required criteria. When considering if a post meets the salary threshold for sponsorship, please note the salary advertised is based on a full-time contract and must be pro-rated for part-time positions. Sponsorship is not guaranteed and is assessed on a case-by-case basis following interview and at the commencement of pre-employment checks.

Please visit for further information.

We are unable to provide sponsorship for Band 2 posts or bank contracts.

Additional Information For Candidates

• Please note that our correspondence method is by email, therefore please ensure you enter your email address accurately.
• Please check your email regularly (including junk folders) and your NHS Jobs Scotland account for updates.
• Please contact JobTrain Candidate Support Hub: - for advice and support with any system issues.
• We recommend using the Internet Browser “Google Chrome” or “Microsoft Edge” when using JobTrain.
• Once you have submitted your application form you will be unable to make any amendments.
• Some of our vacancies are for internal candidates only. If you are a staff member, please ensure you update your NHS Jobs Scotland account profile to reflect that you are employed by NHS Ayrshire and Arran.
• Please note, for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.

If you would like to find out more about the role, please contact Sam Donnachie, Supplies and Distribution Manager at [e-mail], or alternatively on 01294 323294.