Customer Experience Advisor

Telecom Acquisitions Limited; Horsham; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

50% broadband off after probation

25 days holiday (up to 30) plus BH and

Salary sacrifice pension

Company events

Refer a friend £1000

Breakfast bar and fresh fruit

Job summary

Telecom Acquisitions Limited in Horsham is seeking a Customer Experience Advisor to join the Customer Promotions Team. You will call newly acquired customers within 24 hours of purchase to set them up and offer additional products and services, such as 24/7 UK-based technical support, upgraded routers, and exclusive third-party services.

You will identify needs, explain benefits, support retention of customers at risk of expiring or cancelling, collect payments, and keep CRM records up to date

Qualifications

• Target-driven and natural communicator with customers.
• Telesales or customer service experience is helpful but not essential.
• Ability to build rapport quickly and handle objections calmly.
• Active problem solver with attention to detail and willingness to learn.

Responsibilities

• Calling new customers to welcome them on board and introduce additional service options.
• Identifying customer needs and recommending relevant upgrades.
• Clearly explaining product benefits in a friendly, confident manner.
• Support the retaining of customers that are due to expire or wish to cancel.
• Collecting payments and calculating home move fees.
• Keeping accurate notes and updating CRM systems and portals.
• Representing our brands with warmth, clarity, and enthusiasm.

Skills

Target driven

Natural communicator

Rapport building

Objection handling

Problem solving

Willingness to learn

Job description

Role: Customer Experience Advisor

Department: Customer Promotion & Retentions Team

Contract Type: Full Time

Location: Horsham

Start Date: ASAP

About Us

At Telecom Acquisitions, we're shaking up the broadband industry with customer-first brands that put people back at the heart of their home Wi‑Fi. We believe great service shouldn't be complicated - it should be fast, friendly, and genuinely helpful. That's why our teams are built around personality, passion, and a drive to make every customer interaction feel effortless.

If you thrive in a lively, supportive environment where your voice matters and your success is celebrated, you'll feel right at home here.

The Role

We're growing our Customer Promotions Team and looking for confident, engaging Telesales Agents who love talking to people and spotting opportunities.

You’ll be calling newly acquired customers within 24 hours of their original broadband purchase to make sure they're fully set up for success - and to offer additional products and services they may have missed at the point of sale. These include:

• 24/7 UK-based technical support
• Upgraded, highperformance routers
• Priority installation booking
• Exclusive thirdparty energy services
• Other valueadding enhancements that improve their overall experience

Your goal is simple: build rapport, understand customer needs, and match them with products that genuinely make their lives easier.

What You'll Be Doing

• Calling new customers to welcome them on board and introduce additional service options
• Identifying customer needs and recommending relevant upgrades
• Clearly explaining product benefits in a friendly, confident manner
• Support the retaining of our customers that are due expire or wish to cancel
• Collecting payments and calculating home move fees
• Keeping accurate notes and updating company CRM's and portals.
• Representing our brands with warmth, clarity, and enthusiasm

What We’re Looking For

• Target Driven
• A natural communicator who enjoys speaking with customers
• Previous telesales or customer service experience is helpful but not essential
• Ability to build rapport quickly and handle objections calmly
• An active problem solver with excellent attention to detailA positive attitude and a willingness to learn

What You’ll Get

• Competitive base salary + uncapped commission
• Full training and ongoing coaching
• Clear progression opportunities across our growing brands
• A fun, energetic office culture where your success is recognised
• Employee perks and incentives
• The chance to be part of a company that genuinely values its people

Why TAL?

You’ll join a supportive, ambitious team in a company that values integrity, collaboration and exceptional customer experiences. We invest in your development and celebrate your success.

Plus

• 50% off broadband after successful completion of probation period - completely free after 2 years' service
• 25 days holiday increasing up to a maximum of 30 days based on length of service - plus bank holidays and day off for your birthday
• Death in service
• Salary sacrifice pension scheme
• Local company discounts
• Buy and sell holiday scheme
• Complementary fresh fruit and breakfast bar
• Friday fridge
• £1000 refer a friend
• £250 bright ideas scheme
• Company events - summer party, Christmas party and sports day just to name a few