Field Engineer - Break Fix

Gigaclear; Northampton; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Generous pension up to 8% matched

Income protection & life assurance

25 days holiday + bank holidays

Health cash plan & remote GP access

Employee training & development

Long service benefits & recognition

Flexible working environment

Job summary

Gigaclear is seeking a Field Engineer to support the Break Fix of the FTTH/FTTP network across traditional civil works and PIA overhead/underground tasks. Training pathways include external sector accredited courses and internal Gigaclear training on network operations, fibre splicing and testing.

Starting salary £28,000 to £32,000 depending on experience and qualifications, reporting to the Operations Manager.

Qualifications

• Background in Civils, Fibre and/or Telecoms (FTTH/FTTP).
• Experience in installations, fault fix, repair and/or maintenance.
• Ability to troubleshoot, diagnose and fault fix network issues.
• NRSWA knowledge is desirable.
• Full driving licence (manual) held for 12 months+.

Responsibilities

• Deliver the allocated Break Fix schedules, working with stakeholders to deliver on time, safely and to standard.
• Break Fix could include traditional underground/buried network as well as PIA overhead and underground issues and fix.
• Service repair on PIA PON network communities.
• Initial first response to Gigaclear’s overhead poles and feedback for contractor instruction.
• Fibre splicing and testing.
• Ensure own and team compliance with quality and Health & Safety standards.

Skills

Fibre splicing

Troubleshoot & fault fix

Civils/Telecoms background

PIA overhead/underground knowledge

Education

DBS check

NRSWA Operative accreditation

Full driving licence

Job description

Already working in Telecoms but looking to work for the client on a full fibre network, a role that will support you with a training pathway that will include external sector accredited courses on underground and overhead PIA, NRSWA, etc, as well as internal training on the Gigaclear network, fibre splicing and testing?

A starting salary of £28,000 to £32,000 dependent upon experience and current qualifications / accreditations.

Reporting to the Operations Manager the Field Engineer will then be responsible for a variety of tasks involved in the Break Fix of the Gigaclear FTTH / FTTP network. Works will include traditional (civils / buried) and PIA underground and overhead. The Field Engineer will be responsible for ensuring all works meet Gigaclear standards as well as compliance with NRSWA, SROH and the relevant build, break fix & fibre specifications.

Key Accountability & Responsibilities

• Delivery of the allocated Break Fix schedules, working with stakeholders to deliver on time, safely and to standard
• Break Fix could include – traditional underground / buried network as well as PIA overhead and underground issues and fix
• Service repair on PIA PON network communities
• Initial first response to Gigaclear’s overhead poles to assess and feedback for contractor instruction
• Fibre splicing and testing
• Responsibility for their own and teams’ assurance across quality and Health & Safety standards

Knowledge & Experience

• A background in Civils, Fibre and / or Telecoms, ideally fibre optic networks (FTTH / FTTP)
• Previous experience of installations, fault fix, repair and / or maintenance
• Ability to troubleshoot, diagnose and fault fix network issues
• Previous knowledge and experience of in the field Civils specifications desirable – eg NRSWA
• Able to understand, interpret and adhere to risk & method assessments

Qualifications & Accreditations

• Full driving licence (manual), held for 12 months+
• DBS check (or ability to pass)
• Ideally already hold a NRSWA Operative accreditation

Note: All offers of employment will be subject to interview. Further to this, we must take steps to ensure that our company vehicle drivers are safe, as such you will not only be required to undergo licence checks and regular monitoring of your driving style, but you will also be required to undergo a drug & alcohol test as part of your onboarding. Your offer of employment will be withdrawn if you fail this drug & alcohol test. Employees will then be required to cooperate with a programme of random drug & alcohol testing throughout their employment.

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits and opportunities

• Generous employer pension; up to 8% matched contribution
• Income protection & life assurance
• 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
• Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
• Unlimited access to online training and development content via our Learning Management System
• Long service benefits and monthly employee recognition
• Enhanced maternity and paternity provisions
• Flexible working environment
• Health & Wellbeing initiatives and company funded social events

Our approach is to work guided by our mission, vision and values.

Our Mission - Empowering communities with brilliant broadband

Our Vision - Connected Communities

Our Values - Own it, Find the Right Way, Work Together, Win Together