Customer Service Advisor

BOOTS; London; On-site; GBP 24,000 - 30,000; Part time

Job summary

Join Boots as a Customer Service Advisor, handling customer queries and providing essential support. With full training and the potential for a permanent role, this position offers experience in a dynamic environment. Enjoy the flexibility of part-time hours with an emphasis on work-life balance.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme

Access to free, 24/7 counselling

Qualifications

• Good communication skills required.
• Able to understand and address customer needs.
• Comfortable using computer systems.

Responsibilities

• Handle calls and emails from customers.
• Understand customer needs.
• Help with queries about Boots.com.

Skills

Good communication skills

Address customer needs and challenges

Resolve customer queries

Organised in a busy customer environment

Job description

Contract: Fixed Term until the end of January 2026

Salary: £24,636.15 (pro-rata for part time team members)

Working hours: 25 - 37.5 hours

Our operating hours are:

- Monday to Friday 8:30am to 6:30pm

- Saturday 8:45am to 5pm

- Sunday 10am to 5pm

Shift Patterns: Our shift patterns are designed to provide a healthy work-life balance. You will enjoy two full weekends off in a 4-week rotation. For example:

• Week 1: 44 hours spread across 6 days
• Week 2: 31 hours over 4 days.

We are only able consider part-time applicants who can work at least 25 hours per week and are available on weekends.

About the role

Joining us as a Customer Service Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience in a customer environment and you're looking for a new challenge.

Whilst this is a temporary contract, there could be the potential for a permanent role later depending on the opportunities available, so it could be the start of a new career at Boots.

Key responsibilities

As an important member of our Inbound Customer Service Team, you will be the friendly voice our customers rely on. You will also:

• handle calls and emails from Boots customers
• understand customer needs
• help with queries about Boots.com, Advantage Card and Healthcare
• help customers sign up for our services, ensuring they receive the best possible care.

Our Training Program!

Full training is provided for the role. Your 4-week journey combines classroom learning and hands-on experience. Our Training Team and Mentors will support you throughout.

Your first week will be full-time, regardless of your contracted hours, to ensure a strong start.

What you'll need to have

These are the essential skills or experience needed to succeed in this role

• Good communication skills
• Able to understand and address customer needs and challenges with compassion.
• Able to resolve customer queries.
• Comfortable working at pace
• Able to handle multiple tasks and stay organised in a busy customer environment.
• Comfortable using computer systems and new software.

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match this additional criterion:

• Contact centre experience

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only.

Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

We will review your application. If successful, our recruitment team will email to book in for a face-to-face interview at our Nottingham Support Office. If you have any questions about this role, please contact [e-mail]

Where a role is advertised as full-time, we are open to discussing part-time and job share options above 25 hours during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit a DBS (Disclosure & Barring Service) Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.