Polish Bilingual Customer Services Advisor

The TJX Companies, Inc.; Watford; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading company in the retail sector is seeking Customer Service Associates to join their vibrant team in Watford. This role offers an opportunity to engage directly with customers, ensuring a positive experience while taking advantage of robust training and excellent on-site facilities.

Benefits

Employee discount at TK Maxx and Homesense

Subsidised gym membership

Healthy catering options

Campus spaces for relaxation

Learning and development opportunities

Regular team social events

Qualifications

• Proficiency in English and Polish required.
• Self-motivated and great listener.
• Passion for helping people.

Responsibilities

• Advising customers via telephone and email.
• Delivering a positive and memorable customer experience.
• Providing ongoing support to enhance customer satisfaction.

Skills

Self-motivation

Active listening

Customer service

Job description

TJX Europe

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Could you be one of our Customer Service Associates?

As the world’s leading off-price retailer of clothing and homeware worldwide, we’re all about putting our customers first. Everyone’s aim is to provide them with a positive and memorable experience.

In this role, you’ll be advising customers via telephone and email using English & Polish language.

Which means you'll need to be self-motivated, a great listener, and driven to make a difference. If you love helping people, this could be the job for you.

In return, you’ll get an in-depth programme of training when you start. Plus, all the great on-site facilities of our Watford Campus. We're talking about everything from delicious eateries to a subsidised gym. And it’s only twenty minutes outside of London.

We’re all about helping you develop yourself. The skills you’ll learn working in our Customer Service will help you be at your best and be great at what you do. And you’ll be surrounded by the support of our fun and caring team.

Join us and you’ll be a part of our successful, growing European business filled with opportunities for growth and recognition. We’re proud of the culture we’ve created. We work hard but we have lots of fun and we give back to a lot of causes we care about.

And there’s lots more in it for you…

As a TJX Associate, you’ll enjoy some great benefits, like:

• 10% TK Maxx and Homesense discount which goes up to 20% on selected weekends

• Subsidised gym membership at The Club, our state-of-the-art gym and wellness centre.

• Loads of catering options across our campus. They serve healthy and delicious choices every day. And it's all sustainably sourced.

• Campus spaces available for associates to relax. You can study or play, and we encourage downtime, collaboration, and relaxation. This includes our very own rooftop terrace and Games Lounge. We love to use it for team events, informal meetings or a good catch-up.

• The learning space. Our dedicated home for learning. It's a calm and reflective space for associates to focus on their development.

• Regular team social events including go home early days during Summer

Job Specifics:

• Fixed term contract that will run until the end of January 2026

• Full time contract offering 37.5 hours per week

• Part time Contracts offering 20 hours per week.

• Shifts are Monday to Friday 9-5outside of peak trading months and teams work 1 in every 3 weekends (Saturday & Sunday)

• During Peak trading months (October, November & December) the team extend their opening hours and offer 3 rotating shifts on a weekly basis (8:00 - 16:00, 9:00 - 17:00 & 11:00-19:00)

• We offer 2 weeks of full-time training to help get you job ready before starting your contracted hours.

• No relocation package, please consider how you would relocate when applying as the role is office based.

Want a new role you won’t just like but love?

Apply now.

What's In It for You?

As proud as we are of our past success, it is our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger and be part of our future. Apply now

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address:

73 Clarendon Road

Location:

EUR Home Office Watford GB