Customer Services Advisor - Life & Pensions Support

Servaada - a Wipro Company; Telford; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Generous benefits

Training & development

Job summary

Servaada, a Wipro UK entity, is seeking a Customer Services Advisor to handle inbound/outbound calls, emails, and written requests. You will focus on life and pension policies, delivering top-notch service and ensuring first-time resolution.

Training and ongoing development are provided in a supportive environment. The role offers a competitive salary and generous benefits; you will build customer relationships, perform security checks, and escalate issues when needed.

Qualifications

• Calm, customer-focused approach under pressure.
• Strong attention to detail and accuracy in client documentation.

Responsibilities

• Customer Service – Provide award-winning support and be part of a team
• Accuracy – Maintain accountability in a fast-paced environment
• Teamwork – Work collaboratively to maximise results
• Knowledge – Develop and maintain knowledge of the financial services industry
• Development – Improve processes for efficiency and accuracy

Job description

Servaada, a Wipro UK entity, is seeking a Customer Services Advisor to handle inbound/outbound calls, emails, and written requests. You will focus on life and pension policies, delivering top-notch service and ensuring first-time resolution.

Training and ongoing development are provided in a supportive environment. The role offers a competitive salary and generous benefits; you will build customer relationships, perform security checks, and escalate issues when needed.