Financial Services Customer Advocate

Wipro Technologies; Norwich; On-site; GBP 20,000 - 26,000; Full time

Job summary

Servaada, a Wipro UK entity, is seeking a Customer Services Representative to handle customer queries by phone, post and email, delivering excellent service. You will build customer relationships, perform security checks, resolve issues and escalate where needed, while working in a collaborative team and contributing to process improvements in a fast-paced environment.

Full training provided; Norwich-based role with equal opportunity employer commitments and clear progression paths in the

Qualifications

• Calm, customer-focused approach, even in busy periods.
• Strong attention to detail and accuracy.
• Team player with openness to feedback and continuous improvement.

Responsibilities

• Provide outstanding customer support via phone, post and email.
• Maintain accuracy and accountability in a fast-paced environment.
• Recognise and escalate issues; work to resolve customer queries effectively.
• Develop knowledge of the financial services domain; share insights to improve team performance.
• Contribute to improving processes for greater efficiency and accuracy.

Skills

Calm demeanor

Attention to detail

Team player

Process driven

Excellent communicator

Customer service mindset

Job description

Servaada, a Wipro UK entity, is seeking a Customer Services Representative to handle customer queries by phone, post and email, delivering excellent service. You will build customer relationships, perform security checks, resolve issues and escalate where needed, while working in a collaborative team and contributing to process improvements in a fast-paced environment.

Full training provided; Norwich-based role with equal opportunity employer commitments and clear progression paths in the