Customer Services Advisor (Housing)

Richmond Housing Partnership (RHP); Greater London; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

Richmond Housing Partnership (RHP) is hiring a Customer Services Advisor (Housing) in London. The role focuses on resolving housing enquiries, providing tenancy support and advice, and delivering strong service across channels.

You will be part of the Housing Team and benefit from hybrid working with one day remote per week. Full training is provided, and the post emphasizes our values and commitment to Disability Confident employment.

Job description

We’re looking for a Customer Services Advisor to resolve customer enquiries in our Housing Team efficiently by providing tenancy support and advice.

A typical day for you would include providing stellar service through all channels. You’ll use your energy, knowledge, and enthusiasm to answer customer queries, always being proactive and looking for ways to help them.

You’ll be digitally savvy with contact centre experience and ideally housing knowledge - but this is not essential as full training will be given before the spotlight’s on you.

When we're hiring, we look for people who connect with our KOSMIHC values:

• We know our stuff
• We make it happen
• We care

You can find a full description of our values here

Proud member of the Disability Confident employer scheme

Closing date for applications is 1 November

Customer Services Advisor (Housing)

Company: Richmond Housing Partnership (RHP) Salary: from £22,487 a year Hours: Part-time Location: London, TW11 8GT Working pattern: Hybrid - 1 day remote Job type: Permanent Posting date: 16 Oct 2026 Closing date: 1 Nov 2026

Summary

Who we’re looking for

We’re looking for a Customer Services Advisor to resolve customer enquiries in our Housing Team efficiently by providing tenancy support and advice.

A typical day for you would include providing stellar service through all channels. You’ll use your energy, knowledge, and enthusiasm to answer customer queries, always being proactive and looking for ways to help them.

You’ll be digitally savvy with contact centre experience and ideally housing knowledge - but this is not essential as full training will be given before the spotlight’s on you.

When we’re hiring, we look for people who connect with our KOSMIHC values:

• We know our stuff
• We make it happen
• We care

You can find a full description of our values here

Please note, we may close this vacancy early if we have a high volume of applications, so please apply as soon as possible to avoid disappointment.

Closing date for applications is 1 November

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.