Customer Services Advisor

Superglass Insulation by Etex; Stirling; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in thermal and acoustic insulation seeks a Customer Services Advisor to ensure exceptional service levels. The role involves managing customer inquiries, ensuring order accuracy, and collaborating with various departments. Ideal candidates will possess strong communication skills and a dedication to service excellence, making it suitable for both experienced and motivated newcomers.

Qualifications

• Previous experience in customer services or sales preferred.
• Excellent oral and written communication skills.
• Strong interpersonal and organizational skills.

Responsibilities

• Main customer interface for order intake, processing, and logistics.
• Ensure order accuracy and timely entry.
• Collaborate with internal departments regarding payments.

Skills

Customer service experience

Communication

Attention to detail

Team collaboration

Tools

Microsoft Office

ERP systems

Job description

Customer Services Advisor

Location: Stirling, FK7 7QQ.
Salary: Competitive.
Contract: Full time, permanent.

Etex Insulation UK Ltd are a manufacturer of mineral glass wool thermal and acoustic insulation. We currently have an opportunity for a Customer Services Advisor to join our site based in the heart of Stirling.

This role is key in ensuring we consistently deliver excellent customer service across the business. You will be responsible for responding to inbound customer calls and emails regarding order inquiries, shipping dates and other administrative duties. In addition, you will be required to work closely with Regional Sales, Logistics, Technical Support and Finance. This means that it is a vital part of the role to build and sustain a long-standing professional relationship across other departments and with all levels of employees.

Customer Services Advisor - Accountabilities

• Main customer interface for order intake, processing and logistics
• Maintain order accuracy and ensure orders are entered within timeframe
• Work with the customer and internal Departments in relation to payments
• Actively participate in departmental activities and initiatives
• General ad hoc duties

What we need from you

• Previous experience in customer services or within sales department preferred
• Good working knowledge of Microsoft Office packages
• Knowledge of ERP systems
• An excellent communicator with stakeholders, both internally and externally
• Excellent oral and written communications
• Excellent interpersonal, organisational and time management skills
• Attention to detail
• Strong teammate with the ability to take ownership and follow through
• Focus on learning and self development

If you have the right to work in the UK and have the skills and experience to be successful in this role, we'd love to hear from you!

Although previous customer service experience is an asset, this role may also suit individuals with less customer service experience.

Provided that you have strong motivation to learn and believe in service excellence, we would still love to hear from you!