Customer Services Advisor

HM Revenue and Customs; East Kilbride; On-site; GBP 21,000 - 28,000; Full time

Job summary

HMRC is hiring Customer Service Advisors to provide exceptional support through phone, email, and webchat. The role offers extensive training and a clear development path, emphasizing a supportive culture and work-life balance, all while contributing to meaningful public service.

Benefits

Structured training and development opportunities

Clear path for advancement

Supportive and inclusive culture

Focus on work-life balance

Qualifications

• No formal qualifications required; essential training provided.
• Passion for helping people is crucial.
• Strong communication skills are a must.

Responsibilities

• Assist customers via phone, email, and webchat.
• Help customers with tax payments and inquiries.
• Update customer records accurately.

Skills

Excellent communication skills

Customer service orientation

Can-do attitude

Job description

Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.

HMRC is seeking a dedicated Customer Service Advisor to join our team.

You'll be the first point of contact for our customers, providing a first-rate service by telephone, email or web chat.

Your can-do attitude and passion for helping people will be key, as we fully train you to navigate various conversations and provide clear, quick information.

We’ll invest in you by providing structured training, development opportunities and a clear path for advancement.

We are proud of our supportive, inclusive culture here at HMRC, with an emphasis on work-life balance.

The work we do is meaningful, from supporting public services to ensuring the timely payment of benefits. We impact society positively; and by joining us, you’ll contribute to a greater cause.

Role Overview

As a Customer Service Advisor at HMRC, you will be the frontline support for our customers, providing essential advice and assistance, predominantly over the phone.

Responsibilities

• Speaking to customers on the phone, helping them with their questions or issues.
• Helping customers to pay the correct amount of tax at the right time.
• Taking payments by phone and via our online services.
• Creating customer records and keeping them up to date.
• Using webchat and email to support our customers online

See our full job advert for more details of the role and how to apply.