Customer Services Advisor

TN United Kingdom; Stirling; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in motoring and cycling is seeking enthusiastic individuals with a passion for customer service. In this role, you will engage with customers, assist with vehicle and bike services, and benefit from extensive training to develop your skills. With a focus on career growth and a commitment to providing market-leading service standards, this is an exciting opportunity to join a rapidly expanding business. Enjoy a range of employee benefits, including discounts on products and services, while making a positive impact in the community. If you love cars and bikes, this role is perfect for you!

Benefits

25% off products

Up to 50% off garage bills

Discount on Breakdown Cover

Colleague discount at Tredz

Life Assurance

Employee assistance program

Trade Price Bike Scheme

Sharesave scheme

Wagestream access

Health Cash Plan

Qualifications

• Experience in delivering excellent customer service, preferably in retail sales.
• Proactive approach to helping customers and understanding their needs.

Responsibilities

• Work on customers’ vehicles and bikes in-store.
• Perform fitting services, including car parts and cycle building.
• Utilize prior retail experience to enhance customer interactions.

Skills

Customer Service

Problem Solving

Sales Experience

Knowledge of Car Parts

Cycle Repair

Job description

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About the Role

Love all things motoring and cycling? Great with customers? Your enthusiasm for cars and bikes, combined with your customer service skills, will set you up for success in this role. Prior experience in fitting car parts or cycle repair, even as a hobby, is beneficial. We provide training to help you develop the necessary skills to deliver market-leading service standards.

Responsibilities

1. Work on customers’ vehicles in our car park and bikes in-store.
2. Perform a range of fitting services, including car parts, technology, cycle building, and servicing.
3. Develop practical problem-solving skills and work efficiently.
4. Utilize prior retail or customer-focused sales experience to enhance customer interactions.

Training and Development

We invest heavily in training to support your career growth, whether in retail or other areas within the Group.

Rewards and Benefits

• 25% off most products in Halfords Retail stores and online.
• Up to 50% discounts on garage bills at Halfords Autocentre.
• Discount on Halfords Breakdown Cover, with bike cover included.
• At least 25% colleague discount at Tredz.
• Life Assurance, Uniform, and various discounts on shopping, holidays, insurance, and more.
• Employee assistance program offering confidential support 24/7.
• Trade Price Bike Scheme – buy one bike per year at a significant discount.
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount.
• Wagestream – access up to 30% of your pay before payday and build savings.
• Health Cash Plan for healthcare costs and well-being services.

Candidate Requirements

• Experience in delivering excellent customer service, preferably in retail sales.
• Proactive approach to helping customers and understanding their needs.
• Availability to work on a rota, including weekends.

Preferred Skills

• Knowledge of car parts fitting and cycle repair.
• Experience in achieving sales targets.

Join Our Growing Business

We are expanding rapidly, focusing on motoring services and electric mobility. As the UK’s leading retailer in these sectors, we invite you to be part of our success story and help get the nation safely back on the move.

Equal Opportunity Statement

We encourage applications from all backgrounds and are committed to creating an inclusive workplace. Join us and be part of our diverse Halfords Family.