Customer Services Advisor

SUEZ; Luton; On-site; GBP 20,000 - 25,000; Full time

Job summary

SUEZ is seeking a Customer Service Advisor to join their team in Luton. The role involves delivering top-notch customer service, managing communications, and supporting customer queries. Ideal candidates will have a passion for customer service, strong communication skills, and the ability to thrive in a team environment. Join SUEZ and contribute to a sustainable future while enjoying competitive benefits and career growth opportunities.

Benefits

Competitive benefits

Flexible working

Health and wellness programs

Career growth opportunities

Qualifications

• Demonstrable passion for customer service.
• Ability to work under pressure in a team.
• Basic IT skills and customer service experience.

Responsibilities

• Delivering excellent customer service at all times.
• Managing incoming calls and correspondence from customers.
• Logging disputes and communicating across levels to resolve queries.

Skills

Communication

Teamwork

Customer Service

IT Skills

Job description

Are you a skilled Customer Service Advisor?

• Reporting to the Customer Service Team Leader, the Customer Service Advisor will be responsible for communicating with internal and external customers to deliver excellent customer service standards.
• The successful candidate will work closely with other members of the customer service team to contribute to the department's success and exceed customer service standards within SUEZ.

What will I be doing as a Customer Service Advisor?

Key responsibilities include:

• Delivering excellent customer service at all times.
• Managing incoming calls or correspondence from customers.
• Logging disputes from customers to relevant departments via internal channels.
• Communicating across all levels within the business to resolve customer queries swiftly and accurately.
• Monitoring response times of logged customer disputes to support our customers and uphold SUEZ values.

The role also involves general office administration.

What are the requirements?

• Demonstrable passion for customer service and strong communication skills.
• Ability to work well under pressure in a small team, maintaining an upbeat and friendly attitude.
• Basic IT skills, customer service experience, and teamwork abilities.
• Previous office experience is advantageous but not essential.

Who we are

Join us and become part of a forward-thinking business that values growth, respect, team spirit, customer focus, and environmental commitment. We are dedicated to building a sustainable future.

At SUEZ, we invest in our people through continuous learning and development opportunities, fostering an inclusive culture where all voices are valued. We offer competitive benefits, flexible working, health and wellness programs, and career growth opportunities.

If you're ready to make a positive impact and be part of a dedicated team, apply to SUEZ today. Together, we can build a sustainable future.