Customer Services Advisor

Anglian Water Group Ltd.; Greater London; Hybrid; GBP 23,819 - 29,112; Full time

Benefits offered by this job

Competitive pension scheme

Private healthcare

Annual bonus scheme

Community volunteering opportunities

25 days holiday

Life cover

Flexible benefits

Paid time off for illness

Job summary

Anglian Water Group Ltd. is seeking a Customer Services Advisor for a 12-month fixed term in their Huntingdon office. The role involves working with the Geodesys and digdat brands to create drainage searches, answer customer queries, and liaise with suppliers.

Benefits include a competitive pension, private healthcare, annual bonus, and 25 days of holiday with options for flexible benefits. The successful candidate will have excellent customer service skills, multitasking abilities, and a positive attitude towards teamwork.

Qualifications

• Ideally possess excellent Customer Service experience.
• Be able to multi-task and take ownership of customer queries.
• Have good organizational skills under pressure.

Responsibilities

• Create the Anglian Water CON29DW through admin tasks.
• Answer customer queries related to searches.
• Liaise with 3rd party suppliers for efficient services.

Skills

Customer Service experience

Problem-solving skills

Communication skills

Teamwork

Computer literacy

Job description

Customer Services Advisor Salary - £26,466 Fixed Term contract – 12 months. Huntingdon office – hybrid working.

TIDE Services Limited is part of the Anglian Water Group and comprises three diverse and interesting brands – each operating in an ever-changing and challenging market. Joining TIDE Services Limited you will enjoy the benefits of working for the Anglian Water Group.

Key responsibilities

• Working primarily with the Geodesys and digdat brands
• Responsible for creating the Anglian Water CON29DW (drainage search) through several admin tasks
• Answer customer queries in relation to the searches you are producing
• Liaise with 3rd party suppliers with the aim of delivering our extensive suite of searches as efficiently as possible
• Provide a remarkable level of service to every customer, each and every time they interact with us
• Work proactively with our Sales and Marketing teams

Benefits

• A competitive pension scheme where we double-match your contributions up to 7%
• Private healthcare for your peace of mind
• An annual bonus scheme
• The opportunity to volunteer in your local community
• 25 days holiday (plus Bank Holidays), increasing with service, with the option to swap Christmas and Easter for religious holidays
• Life cover (8× your salary) and personal accident cover (up to 5× your salary)
• Flexible benefits to support your well‑being and lifestyle
• Paid time off for illness, both physical and mental
• Free parking at all office locations, sites, and leisure parks
• Excellent family‑friendly policies, including 26 weeks of full pay for maternity/adoption leave and 4 weeks of paternity/partner pay, with the opportunity for shared parental leave

What does it take to be successful?

• Ideally you’ll have excellent Customer Service experience
• Able to multi‑task and appreciate the challenge of problem‑solving and taking ownership of resolving customer queries
• Computer literate, comfortable learning new systems
• Work under pressure and organise, and prioritise own workload
• Confident, self‑motivated, productive and organised
• Willingness to be flexible and work well within a team, as well as working on own initiative
• Excellent communication and influencing skills with people at all levels

Inclusion at Anglian Water

Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.

Closing date: 26th May 2026