Development Services Representative

Anglian Water Group Ltd.; England; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Personal private health care

Generous pension via double match

Virtual GP service

26 days annual leave

Life assurance

Personal accident cover

Maternity/paternity leave

Bonus scheme

Flexible benefits

Job summary

Anglian Water Group Ltd. is seeking a Development Services Representative for a 12-month secondment in the Drainage Field Team.

The role is based on-site in Suffolk/Norfolk, with training and support to develop technical knowledge and confidence in drainage asset development, connections and maintenance. You will work directly with customers, developers and contractors, ensuring work meets required standards while communicating clearly and professionally.

Qualifications

• Extremely organized and able to manage multiple tasks.
• Willing to interact with developers, contractors and customers.
• Strong IT skills and ability to use field tech tools.
• Able to plan, prioritise and manage workload independently.
• Understanding of health and safety legislation is beneficial.

Responsibilities

• Spend time on site with developers, contractors and customers building drainage assets.
• Explain what is required and ensure work meets standards and safety requirements.
• Investigate issues like unwanted water entering drainage networks.
• Collaborate with colleagues to resolve problems and bring projects to completion.
• Help shape the customer experience during site visits.

Skills

Extremely organized

Speak with customers

Strong IT skills

Self-management

Health and safety knowledge

Job description

Salary – Circa £35,604 depending on skills & experience + Car Allowance Fixed Term Contract - 12 months Full time, 37 hours per week - We may offer part time/flexible working depending on the role requirements, this can be discussed openly at interview Location – Covering Suffolk and Norfolk Dive into a world of opportunity! We work to make the experiences our customers have with us better, every single day. Make every drop of your potential count! Development Services Representative (DSR) Do you enjoy meeting people, getting out and about and doing something a little different each day? Would you like the chance to learn some new skills, see another side of Anglian Water and play a part in protecting the drainage network we’re building for the future? If that sounds interesting, we’ve got a 12-month secondment opportunity in our Drainage Field Team that could be just what you’re looking for.

So, what does the job involve?

As a Development Services Representative, you’ll spend much of your time out on site, working with developers, contractors and customers who are building new drainage assets, connecting to our network, diverting existing sewers or planning work close to our assets. You’ll be helping customers understand what’s needed, checking that work is being carried out to the right standards and making sure the drainage assets we take responsibility for are safe, reliable and built to last. It’s an important job. Once we adopt new drainage assets, they become part of our network, and we need to be confident they’re going to do the job they’re designed to do. Spotting a problem early, asking the right questions or making sure something is put right before we adopt it can prevent much bigger problems for our customers, the environment and the business further down the line. You’ll also help investigate issues such as unwanted water entering drainage systems or potential pollution risks, working with colleagues and contractors to get things resolved properly. And because you’re often the person our customers meet face to face, you’ll have a real opportunity to shape their experience of Anglian Water. Sometimes that means explaining something technical in a way that’s easy to understand, sometimes it means helping someone work through a problem, and sometimes it means having a more challenging conversation when something isn’t right.

Who are we looking for?

You don’t need to be a drainage expert to apply. We’ll provide the training, guidance and support you need to develop the technical knowledge and confidence for the role. What we’re really looking for is someone who enjoys working with people, is curious, willing to learn and takes pride in doing things properly. You’ll need to be happy working independently, organising your time and taking responsibility for the work you’re doing. You’ll also need to be comfortable asking questions, making decisions and speaking up when something doesn’t look right. We’re not expecting you to know all the answers on day one. What matters is that you’re willing to learn, listen, work with others and do the right thing, even when that means having a difficult conversation. Safety is a big part of this role. You’ll be visiting active development sites and working around construction activity, so looking after yourself and those around you will always come first. We’ll make sure you’re properly trained and supported to work safely.

Why might this be a good opportunity for you?

A 12-month secondment is a great chance to try something different, develop new skills and gain experience that you might not get in your current role. You’ll learn more about how our drainage network is built, how we work with developers and why the decisions we make on site matter long after the construction work has finished. You’ll also get to meet a wide range of people, work through some interesting challenges and be part of a friendly, experienced team who’ll help you settle in. There’s a real sense of satisfaction in knowing you’ve helped a customer, solved a problem or spotted something that could have caused issues further down the line.

We invest in our people - as a valued employee, you’ll be entitled to:

• Personal private health care
• Generous double match pension – contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%
• 24-hour Virtual GP service for you and your household
• 26 days annual leave – rising with length of service and the ability to buy more
• Life assurance (up to 8 x salary)
• Personal accident cover (up to 5 x salary)
• Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paid paternity / partner leave.
• Opportunity for shared parental pay
• Bonus scheme
• Flexible benefits and working culture to support your wellbeing and lifestyle.

What does it take to be a Development Services Representative?

Our ideal candidate will have a passion for delivering a personal, trusted and effortless customer experience; consistently, without exception, as well as:

• Extremely organised
• Happy to stand in front of customers multiples times a day to discuss drainage applications
• Working knowledge of sewerage system design and sewerage law is ideal, but not essential
• Strong IT skills and the ability to utilize technology in the field
• Be able to self-manage your workload effectively & efficiently
• Understanding of health and safety legislation
• Opportunities are open to all suitably qualified candidates.

Why Anglian Water?

Anglian Water are an award-winning organisation with almost 5,000 employees and over 6 million customers. We’re proud to have been voted as the best place to work in the UK and to be winners of the prestigious Utility of the Year award. We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential.

Closing Date: 05/11/26 #loveeverydrop