Customer Support Advisor

Golden Charter Ltd; Scotland; Hybrid; GBP 22,000 - 25,000; Full time

Job summary

A leading company in the funeral services sector seeks a compassionate Customer Support Advisor in Glasgow. The role involves providing outstanding customer service, managing enquiries, and supporting administrative tasks. With a hybrid working model and a focus on professional growth, this position is ideal for someone looking to make a positive impact.

Benefits

Flexible benefits allowance

Health cash plan

On-site perks like massages

Qualifications

• A passion for delivering exceptional customer experience.
• Excellent communication and relationship-building skills.
• Ability to work independently and collaboratively.

Responsibilities

• Serve as the first point of contact for customers and partners.
• Respond to enquiries with empathy and professionalism.
• Update and process funeral plan details.

Skills

Communication

Detail-oriented

Customer Focus

Job description

This range is provided by Golden Charter Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Golden Charter Ltd

Hybrid – Glasgow City Centre (Office-based whilst training)

Love helping people and solving problems? Looking for a role where you can truly make a difference? If you’re someone who thrives in a fast-paced environment and takes pride in delivering exceptional customer service, we’d love to hear from you!

At Golden Charter, we’ve been helping people plan ahead for over 30 years. We’re proud to work with more than 2,900 independent funeral directors across the UK, supporting families when they need it most.

We’re looking for a compassionate and customer-focused Customer Support Advisorto joinour team in Glasgow.

What you'll be doing:

You'll be the first point of contact for our customers, funeral directors, and internal teams—providing outstanding service via phone and email.

Your responsibilities will include:

• Responding to customer and partner enquiries with empathy, clarity, and professionalism
• Updating funeral plan details and processing changes
• Supporting the finance team with admin tasks and document preparation

What we’re looking for

We’re after someone who:

• Loves helping others and has a genuine passion for delivering a great customer experience
• Has excellent communication and relationship-building skills
• Works well independently and as part of a team
• Is detail-oriented, organised, and able to manage their own workload
• Can stay calm under pressure and meet deadlines with confidence

We believe in creating a supportive, collaborative workplace where our people can thrive. Here’s what you can expect:

• A hybrid working model with flexibility—and at least one in-office day per month for team collaboration
• A flexible benefits allowance and health cash plan
• On-site perks like massages (yes, really!)
• A chance to be part of a purpose-driven company that genuinely cares

If you’re looking for a role where you can grow, make a difference, and be part of a great team—apply today!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

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