Claims Handler

Zurich Insurance; Glasgow; Hybrid; GBP 28,000 - 38,000; Part time

Benefits offered by this job

Pension plan

Annual bonus

Private medical insurance

Extra holiday buy/sell

Job summary

Zurich Insurance in Glasgow is seeking a Claims Handler with flexible hours including part-time, job-share or full-time options. After training, hybrid working is available, with a 35-hour workweek and a focus on delivering excellent customer service to brokers, solicitors, and suppliers.

You don’t need prior insurance experience; strong communication, relationship management and negotiation skills are key.

Qualifications

• Strong communication skills and ability to manage cases effectively.
• Ability to build and maintain relationships with brokers, solicitors and suppliers.
• Commitment to customer service and continuous improvement.

Responsibilities

• Handle and negotiate claims
• Ensure compliance with statutory regulations
• Develop and maintain relationships with internal and external customers
• Proactively handle third party claims to settle cases within optimum time scales
• Investigate and evaluate liability and quantum to achieve the desired resolution

Skills

Communication skills

Case management

Workload management

Customer service

Relationship management

Negotiation

Team player

Problem solving

Job description

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Claims Handler

135419

Working hours: This role is available on a part-time, job-share or full-time basis.

Location: Glasgow (hybrid working after training period)

Closing date for applications: 4th November 2026

The opportunity

Are you customer obsessed and looking for your next move? We’re looking for talented, driven people like you to join our Claims Team. You don’t need to have worked as a Claims Handler before, what you do need is the ability to deliver exceptional customer service through strong communication, relationship management and effective negotiation skills.

Our Claims function is the largest department in our UK General Insurance business, and it plays a critical role in ensuring customers receive an efficient, professional, and empathetic service. Joining such a big team means there is always opportunities to learn, grow and develop your career, such as fully funded insurance qualification programmes and allotted development days each month.

To help you become the best you can be, we providecomprehensive training that includes 5 weeks in a classroom environment and 4 weeks buddy support. Once our formal training is complete, we’ll provide a supportive learning environment so you can confidently continue with your career as a Claims Handler.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

Working as a Claims Handler, you will be an integral part of our business, supporting brokers, solicitors and suppliers. This role is not about getting through calls quickly – it is about understanding the caller’s needs and delivering a great outcome. We also want you to have the ability be able to play an active role in shaping our business, suggesting, and getting involved in how we can improve!

Other key responsibilities include:

• Responsible for handling and negotiating claims
• Compliance to statutory regulations
• Develop and maintain relationships with internal and external customers
• To proactively handle third party claims aiming to settle cases within optimum time scales
• Investigation and evaluation of liability and quantum to achieve the desired resolution for all claims handled

Our full-time working hours are 35 hours per week, Monday to Friday between the hours of 8am – 6pm. No weekends, late nights, or bank holiday working, we also offer a hybrid working model so once you’re up to speed you can work from home if you prefer, up to 50% of the time.

What are we looking for?

You don’t need to have worked in insurance or as a Claims Handler before, what you will need is excellent communication skills. Additionally, you will require good case management and workload management skills.

The ideal candidate will be able to:

• Demonstrate a positive can-do attitude, always acting with integrity
• Provide accurate information to brokers, solicitors and other third parties
• Apply common sense and pragmatism to achieve appropriate outcomes
• Support a culture of continuous improvement

We are looking for people who want a career and not just a job. Whilst previous experience is great, equally important is having a passion for customer service coupled with great verbal and written skills.

You will also:

• Be customer focused with excellent verbal and written communication skills
• Have strong attention to detail
• Be a great team player
• With an inquisitive nature, you will enjoy problem solving and building relationships

What will you get in return?

Everyone’s different. That’s why at Zurich; we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Once the closing date has passed all applicants will be invited to complete an online assessment

Successful candidates will be invited to a face-to-face interview in our Glasgow office; interviews will be scheduled to take place from the week commencing 3rd August

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world. Together, we’re creating a brighter future for our customers, our people and our planet.

With over 65,000 employees, you’ll feel the support of being part of a strong and stable company that is a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee: to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you’re interested in working in a dynamic and challenging environment where your creativity, ideas and contributions are recognised and rewarded, Zurich could be just the place for you. Be part of something great.

Our culture:

At Zurich, our strength comes from the diverse experiences, perspectives and talents of our people. Our goal is to create a workplace where every employee can flourish and where everyone feels valued, heard and respected.

Over a quarter of our employees are members of at least one of our inclusion communities (Employee Resource Groups), with groups focused on areas such as social mobility and cultural awareness. We’re proud to have received numerous industry awards recognising our diversity and inclusion policies and initiatives.

We’ve created an environment that places real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide practical advice and access to a wide range of lifestyle support, alongside opportunities to learn, grow and develop the skills needed for the future.

We actively support our employees to give back to their communities through volunteering and charitable activity. Our charitable arm, Zurich Community Trust, is one of the longest‑established corporate trusts in the UK. Together, we’ve supported causes across the UK through grants and volunteering, contributing over £100 million in funding and volunteered time.

Your application:

We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.

As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

The financials

• 12% defined non-contributory pension scheme.
• Annual company bonus.
• Income Protection.
• Life cover - four times your salary.

Time away

• 28 days holiday a year plus bank holidays.
• You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
• The option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks' full pay for maternity, paternity and adoption leave.

Your health is important to us

• Access to Private medical insurance.
• Virtual GP appointments.
• Discounted gym membership.
• Free flu jab.
• Access to a wealth of support from our wellbeing partners.

We're making a difference

• Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the ‘UN Business Ambition for 1.5˚C’ pledge.
• Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.