Customer Services Advisor

TN United Kingdom; Canterbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retailer in motoring services is seeking enthusiastic individuals who love cars and bikes. The role involves working on vehicles and providing fitting services while delivering excellent customer service. Training will be provided to develop necessary skills.

Benefits

Store discount (25% off most products)

Employee wellness programs

Health Cash Plan for healthcare costs

Qualifications

• Experience in retail sales and delivering excellent customer service is desirable.
• Knowledge of car parts fitting and cycle repair is a plus.

Responsibilities

• Working on customers’ vehicles and bikes.
• Providing fitting services for car parts and technology.
• Developing practical problem-solving skills.

Skills

Customer Service

Problem Solving

Job description

Social network you want to login/join with:

About the Role

Love all things motoring and cycling? Great with customers? Your enthusiasm for cars and bikes, combined with your customer service skills, will help you succeed in this role. Experience in fitting car parts and cycle repair is preferred but not essential, as training will be provided to develop your skills.

Key Responsibilities

1. Working on customers’ vehicles in our car park and bikes in-store
2. Providing fitting services, including car parts, technology, cycle building, and servicing
3. Developing practical problem-solving skills and working efficiently

Candidate Profile

Experience in retail sales and delivering excellent customer service is desirable. A proactive approach to assisting customers and understanding their needs is essential. Availability to work on a rota, including weekends, is required. Knowledge of car parts fitting and cycle repair, as well as experience in achieving sales targets, is a plus.

Benefits

We offer a wide range of rewards and benefits, including:

• Store discount (25% off most products), employee discount (up to 50% off garage bills), and discounts on various services and products
• Employee wellness programs, life assurance, uniform, and more
• Financial schemes such as Sharesave, Cycle to Work, and Wagestream
• Health Cash Plan for healthcare costs

Company Overview

We are a rapidly growing business focused on motoring services and electric mobility, and are the UK’s leading retailer in this sector. Join us and become part of our success story in helping the nation stay mobile.

Inclusivity

We encourage applications from all backgrounds and are committed to creating an inclusive workplace.