Customer Services Adviser

Hinckley & Bosworth Borough Council; Hinckley; Hybrid; GBP 25,000 - 29,000; Part time

Job summary

Hinckley & Bosworth Borough Council is seeking a part-time Customer Services Adviser to join their team. The role involves providing excellent customer service, handling enquiries and complaints, and ensuring professional front line service delivery. Candidates must possess strong communication and IT skills, with a commitment to assisting the community. Flexible working arrangements are available following training.

Benefits

Flexible working options

Generous pension scheme

Annual leave plus bank holidays

Reasonable workplace adjustments

Qualifications

• Experienced in customer service environments.
• GCSE level education or equivalent required.
• Excellent communication and accurate IT skills.

Responsibilities

• Deliver professional front line service via phone, face to face, or in writing.
• Handle a variety of requests, including complaints on council services.
• Greet visitors as the first point of contact.

Skills

Communication skills

Customer service

IT skills

Diplomacy

Education

GCSE level or equivalent

Job description

Customer Services Adviser
Grade 4, Salary £ 25,584 to £28,624 per annum pro rata
27.5 hours per week, part time, permanent contract

An exciting opportunity has arisen to recruit a Customer Services Adviser. We require a candidate who is committed to providing excellent customer service. You will be friendly and diplomatic, with good communication skills and enjoy working with the public.

As part of a dedicated team, working in a highly pressurised environment, you will ensure the delivery of a first class and professional front line service either by telephone, face to face or in writing, including by e-mail or web chat.

As a first point of contact, you will greet visitors and handle a variety of requests, including complaints and complex enquiries about council services, including Housing Benefits and Council Tax.

Experienced within a customer service environment and educated to GCSE level or equivalent, you will be an excellent communicator and have accurate IT skills.

We operate a ‘hybrid working’ model with a mix of office based, home and remote working available when suitable. The contractual base will be office based with agreed flexibility to work from home or at remote working locations in the borough, once full training is completed.

Closing date:30 June 2025

Interview date: week beginning 21 July 2025

Hinckley & Bosworth A PLACE OF OPPORTUNITY

Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.

We welcome applications from all of the community.
Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays.
Reasonable workplace adjustments are considered for all roles.