Customer Services Adviser

Hinckley and Bosworth Borough Council; Hinckley; Hybrid; GBP 25,000 - 29,000; Part time

Job summary

Hinckley and Bosworth Borough Council is looking for a committed Customer Services Adviser to join their team. This part-time, permanent position offers a chance to excel in customer service, providing assistance through various channels and working with the public in a supportive environment.

Benefits

Flexible working options

Generous pension scheme

Annual leave plus bank holidays

Qualifications

• Experience in a customer service environment is required.
• Strong communication skills and accurate IT skills are essential.

Responsibilities

• Provide first-class customer service face-to-face, over the phone, and online.
• Handle requests, complaints, and enquiries related to council services.

Skills

Customer Service

Communication

IT Skills

Education

GCSE Level or Equivalent

Job description

Customer Services Adviser

Grade 4, Salary £25,584 to £28,624 per annum pro rata

27.5 hours per week, part-time, permanent contract

An exciting opportunity has arisen to recruit a Customer Services Adviser. We require a candidate who is committed to providing excellent customer service. You will be friendly and diplomatic, with good communication skills and enjoy working with the public.

As part of a dedicated team, working in a highly pressurised environment, you will ensure the delivery of a first-class and professional front-line service either by telephone, face-to-face, or in writing, including via email or web chat.

As a first point of contact, you will greet visitors and handle a variety of requests, including complaints and complex enquiries about council services, such as Housing Benefits and Council Tax.

Applicants should be experienced within a customer service environment and educated to GCSE level or equivalent. You should be an excellent communicator with accurate IT skills.

We operate a ‘hybrid working' model with a mix of office-based, home, and remote working options, once full training is completed. The contractual base will be office-based with flexibility to work from home or remote locations within the borough.

Closing date: 30 June 2025

Interview date: week beginning 21 July 2025

Hinckley & Bosworth - A PLACE OF OPPORTUNITY

Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to Leicester, Coventry, and Birmingham. It is an ideal location for commuting, close to the M1, M6, M69, M42, and the A5.

We welcome applications from all members of the community.

Benefits include flexible working options, a generous pension scheme, and annual leave plus bank holidays.

Reasonable workplace adjustments are considered for all roles.