Customer Services Administrator

Sodexo; Portsmouth; On-site; GBP 28,000 - 32,000; Full time

Job summary

Sodexo recherche un Administrateur de Service Client passionné pour rejoindre leur équipe à HM Naval Base. Le poste implique d'assurer une communication fluide et un environnement accueillant, tout en maintenant la satisfaction des clients comme priorité. Vous bénéficierez d'un soutien à la santé mentale, d'un programme d'assistance aux employés, et d'autres avantages.

Benefits

Soutien à la santé mentale et au bien-être

Programme d'assistance pour les conseils personnels, juridiques et financiers

GP virtuel 24/7 et récompenses de style de vie

Remises pour vous et votre famille

Outils financiers et plan de retraite

Programme 'Cycle to Work' et journée de bénévolat payée

Qualifications

• Expérience préalable en accueil ou en service client appréciée.
• Capacité à rester calme et organisé dans un environnement dynamique.
• Intérêt sincère pour la santé et la sécurité.

Responsibilities

• Assurer la communication efficace avec les clients et l'équipe.
• Maintenir d'excellentes relations avec les clients.
• Répondre aux appels entrants du HelpDesk de HMNB Portsmouth.

Skills

Communication

Collaboration

Organisation

Job description

• 35 hours per week
• Monday - Thursday 08:00-16:00 & Friday 07:30-15:00
• £13.52 per hour
• Car parking onsite & Sodexo benefits

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is PO1 4QT.

Job Introduction:

Are you passionate about delivering exceptional customer service and being the friendly face that sets the tone for a positive experience? As a Customer Service Administrator atHM Naval Base,you'll be at the heart of our operation-ensuring smooth communication, creating a welcoming environment, and always putting the safety and satisfaction of our customers first. Our admin team plays a crucial role in running a seamless, efficient service for all our clients and visitors.

What you'll do:

• To ensure effective communication with line manager, team, customer and client organisation
• To maintain excellent client/customer relationships
• To maintain all areas of responsibility to the set service standards and in line with applicable service offer
• To answer incoming calls to HMNB Portsmouth HelpDesk and respond promptly.
• Liaise with internal and external customers
• Assign all queries to appropriate manager through SMS system.
• To assist in accommodation and sports bookings
• To support JR's accommodation reception and Hall Porter as required.
• To provide support for any additional ad-hoc services provided as required, for example administrative or office support
• Process all information with discretion and strict confidentiality in order to comply with data protection and other security requirements

What You Bring:

• A collaborative mindset and strong communication skills-you're a team player who thrives in a dynamic environment.
• The ability to stay calm, focused, and organized-even when things get busy.
• Previous receptionist or customer-facing experience is a plus, but a proactive, customer-first attitude is what really matters.
• A genuine interest in health, safety, and maintaining a secure, professional environment for everyone.
• A desire to learn, grow, and take the next steps in your career-we'll support you every step of the way.

What we offer:

Working with Sodexo is more than a job; it's a chance to be part of something greater.You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Ready to be part of something greater? Apply today!