Client Services Administrator

AXA UK; Rugby; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

AXA UK is seeking a Client Services Administrator in Rugby. This role involves the accurate administration of Fee Protection schemes, collaborating with various teams to ensure exceptional customer service. The successful candidate will enjoy a competitive salary, a bonus scheme, comprehensive benefits, and opportunities for professional growth in a vibrant and collaborative environment.

Benefits

5% bonus at the end of the contract

25 days paid holiday

Fantastic company pension scheme

Private medical and dental cover

Life assurance and income protection

Qualifications

• Good administrative skills in Word, Excel, and Outlook.
• Exceptional communication skills for internal and external communication.
• Ability to adapt quickly to in-house databases.

Responsibilities

• Ensure admin work is carried out effectively and timely.
• Provide administrative support to the Relationship Managers.
• Deliver high standards of services and meet targets.

Skills

Administrative skills

Interpersonal skills

Communication

Planning and organisational skills

Problem-solving

Tools

Word

Excel

Outlook

Job description

Do you have great administrative skills?

We are looking for a Client Services Administrator here at Markel Tax

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs.

Join us and play your part in something special!

The opportunity:

It’s an exciting time to join Markel as our business grows, and we have a role for a Client Services Administrator to join our team based in Rugby on an initial 1 year fixed term contract that could possibly go permanent at the end of the contract.

The role of the Client Services Administrator is to ensure the accurate administration and invoicing of Fee Protection schemes including the new schemes, renewal and adjustments. The role also involves working closely with Area Sales Managers to ensure excellent levels of customer service and insurance scheme handling.

Our team work two days per week in our Rugby office (Wednesday & Thursdays) with 3 days working from home. Shifts are: 8.30am-5pm & 9am-5.30pm.

What you’ll be doing:

• Ensure admin work is carried out in effective and timely manner
• Have a good understanding of the services and products provided by Markel Tax
• Support other areas of the business as and when it is required to do so
• Provide administrative support to the Relationship Managers
• Work to personal and company targets agreed by your manager
• Provide a prompt, professional response to all business enquiries
• Ensure time frame are met for when delivering
• Deliver work and services that are of the highest standards

Our must haves:

• Good administrative skills – Word, Excel, Outlook
• High level interpersonal skills demonstrating the ability to build successful, mutually beneficial business relationships
• Exceptional communication skills being able to communicate verbally and in writing with internal and external customers at all levels
• Have a strong can do attitude, be personable and approachable, working well under pressure and to tight deadlines
• Willing to challenge assumptions and look to deliver best practice at all times
• A natural forward planner who critically assesses own performance
• Willing to go over and above to meet both the clients and the needs of the business
• Planning, organisational and time management skills
• Flexibility to work within a team and ability to form good working relationships with those on the team
• Ability to understand client needs
• Ability to adapt quickly to in-house databases
• Problem solving

Who we are:

Markel Corporation (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you:

• A great starting salary plus a 5% bonus at the end of the contract & strong benefits package…
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [e-mail] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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