Administrative Assistant – 1yr Maternity Cover, Customer Ops

Day Lewis Pharmacy; London Borough of Croydon; Sur place; GBP 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

20 Days Holiday & UK Bank Holidays

Bonus scheme

Employee discount

On-site parking

Casual dress

Company events

Résumé du poste

Health Counter Ltd. is a fast-growing online pharmacy seeking a motivated individual for a 1-year maternity cover. You will act as a primary contact for clients and patients, delivering professional service via email and telephone, while building relationships and managing stock and administration tasks.

This 100% office-based role requires IT familiarity, numeracy, and strong organisation. Hours are 9am–5:30pm, Monday–Friday, with occasional Saturdays.

Qualifications

• Pharmacy experience preferred.
• Experience in customer services/administrative roles preferred.
• Experience working in an office environment with IT systems.

Responsabilités

• Act as a primary point of contact for clients, patients, and internal stakeholders, delivering professional service via email and telephone.
• Build and maintain strong relationships with clients, providing regular updates and professional representation in meetings.
• Excel and Data Analysis – create and analyse spreadsheets to support operations and client requirements.
• Bespoke systems – use daily with full training provided.
• Stock control – assist with stock monitoring, reporting, and invoicing-related tasks.
• Customer Service – support colleagues in the Customer Services Team and engage with patients.
• Administration – order supplies to avoid delays.
• Team collaboration – work with Pharmacy and Operations teams to deliver a seamless patient experience.

Connaissances

Customer service

IT literacy

Numerate

Organisational skills

Teamwork

Attention to detail

Fluent English

Flexibility

Formation

Pharmacy experience (preferred)

Customer services/Administrative role experience (preferred)

Office IT systems experience

Description du poste

Health Counter Ltd. is a fast-growing online pharmacy seeking a motivated individual for a 1-year maternity cover. You will act as a primary contact for clients and patients, delivering professional service via email and telephone, while building relationships and managing stock and administration tasks.

This 100% office-based role requires IT familiarity, numeracy, and strong organisation. Hours are 9am–5:30pm, Monday–Friday, with occasional Saturdays.