Customer Service Technician

TN United Kingdom; Southampton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Technician to join their dynamic team in Southampton. This entry-level role offers a unique opportunity to kickstart your career in Financial Services with comprehensive training and mentorship. You will play a vital role in delivering exceptional customer service, ensuring client satisfaction, and managing various administrative tasks. The position offers a hybrid working model, allowing for flexibility while contributing to a customer-centric environment. With a supportive team and a commitment to innovation, this is the perfect place to grow your skills and make a meaningful impact.

Benefits

26 days holiday

Pension Scheme

Flexible benefits

Benefit Allowance

Qualifications

• Previous administrative experience and proficiency in Microsoft Office are advantageous.
• Strong organizational skills and excellent verbal and written communication skills are essential.

Responsibilities

• Provide exceptional customer service and administrative support across various teams.
• Handle queries, resolve complaints, and assist clients with account setup and product solutions.

Skills

Microsoft Office

Organizational Skills

Communication Skills

Problem-Solving Skills

Customer Service

Job description

Social network you want to login/join with:

Customer Service Technician, Southampton

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Client:

Quilter

Location:

Southampton, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

d649f08c122e

Job Views:

2

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Fixed Term Contract Duration - 16 Months

What the Hiring Manager says

At Quilter, we are committed to innovation and excellence. Our foundation is built on expertise trusted by hundreds of thousands of customers. We aim to stay ahead and make a significant impact on the communities we serve.

Our business is evolving, modernizing, and becoming more customer-centric. If you're eager to bring new ideas, challenge the status quo, and grow professionally, now is a great time to join us.

In this role, you will provide exceptional customer service and administrative support across various teams to ensure customer requests are handled efficiently. Your dedication will help us maintain our award-winning reputation within UK operations.

You will develop a broad knowledge across multiple processes, gaining transferable skills and taking accountability for your results and their impact on the team.

This entry-level role offers a Permanent Contract, providing a solid start to your career in Financial Services. Opportunities for internal applications and exploring different areas within the company are available.

Joining Quilter now means being part of a diverse range of roles requiring various talents. No formal qualifications are necessary as we provide full training and mentoring opportunities if desired.

Each role contributes significantly to Quilter’s overall success—an excellent start to a career in Financial Services.

About the Role

Level: 2

Department: Platform – Quilter Business Services

Location: Southampton - Hybrid

Contract type: Fixed Term Contract

Duration: 16 Months

This position involves welcoming clients and ensuring their satisfaction. Responsibilities include administering policies, handling queries, resolving complaints, and assisting clients with account setup and product solutions.

Your influence spans various domains, including pensions, investments, and transactions. Attention to detail and effective communication are essential, especially when preparing correspondence and financial documents.

Timely processing of requests per Service Level Agreements is crucial. You will engage professionally with clients, providers, and visitors via phone and email to ensure a seamless experience.

Understanding clients' financial positions through active listening and tailoring solutions to their needs is key. Staying updated on our products and services ensures delivering optimal outcomes for our diverse clientele.

About You

We value applications from diverse backgrounds. If you feel you don’t meet every criterion, encourage yourself to apply—you might be exactly what we need.

Previous administrative experience and proficiency in Microsoft Office, especially Excel and PowerPoint, are advantageous.

Strong organizational skills, the ability to prioritize, and meet deadlines are essential. Excellent verbal and written communication skills, along with accurate data recording, contribute to team efficiency.

A proactive attitude, responsibility for high-quality work, and problem-solving skills are important.

A friendly, adaptable, and customer-focused approach, with the ability to work independently and in teams, is ideal. A genuine passion for helping others enhances our positive work environment.

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Core Benefits

Holiday: 26 days

Quilter Incentive Scheme: Participation based on company performance and individual contribution

Pension Scheme: 10% non-contributory company pension, with options for personal contributions

Benefit Allowance: Cash benefit in lieu of some benefits

Flexible benefits available via salary deduction, allowing you to choose additional perks.