Customer Service Technical Advisor

Sunbelt Rentals UK & Ireland; Metropolitan Borough of Solihull; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading equipment rental provider as a Technical Support Advisor. Provide exceptional customer service by helping clients with technical inquiries and on-site issues in a dynamic, operational environment. Benefit from a bespoke training program and enjoy generous rewards including holiday allowances and a great pension scheme.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Qualifications

• Experience in a customer service desk or call center environment.
• Ability to resolve technical inquiries and build customer relationships.
• Willingness to think on your feet and use initiative.

Responsibilities

• Delivering best-in-class service to customers in Power Generation and Plant.
• Diagnosing issues and guiding customers through procedures.
• Communicating effectively via telephone and email.

Skills

Customer Service

Technical Support

Problem Solving

Communication

Job description

Are you the type of person who enjoys regularly interacting with customers, offering technical support with enquires and resolving issues? If so, this could be the role for you. We’re looking for a Customer Service professionals to join our Technical Operations Centre andhelp us to deliver our customer promise - to delight every customer, every time.

In the role of Technical Support Advisor you'll be responsible for delivering a best-in-class service to our Power Generation, Plant and Accommodation customers, using your experience to help our customers with on-site issues, diagnosing and guiding them through procedures, for example re-setting and re-starting a generator or basic fault diagnosis within an accommodation unit.

Your days will be spent communicating with customers on the telephone and via email,taking ownership of the enquiry and building good customer relationships. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service and repair standards.

This would be a fantastic opportunity for individuals from a customer service desk/call centre environment who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

During your first week you’ll complete our bespoke training programme which is designed to ensure that you’re confident, equipped and empowered to deliver a world class rental experience to your customers. We’ll also support your personal growth and development to support your longer-term Sunbelt career aspirations.

Working shifts between 7am-7pm on a 4 on 4 off working pattern.

What can we offer you in return?You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.