Sage 200 Technical Support Analyst | Remote

JR United Kingdom; Leigh; Remote; GBP 28,000 - 40,000; Full time

Job summary

A reputable business solutions provider seeks a Sage 200 Support Technician to deliver exceptional support for Sage 200 users while enhancing their skills in a vibrant team. This role involves troubleshooting, resolving technical issues, and contributing to documentation in a supportive environment.

Qualifications

• Proven experience supporting Sage 200 (minimum 1–2 years).
• Excellent communication and problem-solving skills.
• Experience in a helpdesk or application support environment.

Responsibilities

• Provide 1st and 2nd line support for Sage 200 users.
• Troubleshoot and resolve Sage 200 module issues.
• Document support processes and maintain knowledge base articles.

Skills

Communication

Problem Solving

SQL Server

Education

Sage 200 certification or training

Tools

Sage 200

Crystal Reports

Job description

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EU work permit required:

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Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Are you a Sage 200 expert with a knack for problem-solving and a passion for customer service?
Our client, a reputable and rapidly growing business solutions provider, is seeking a Sage 200 Support Technician to join their dynamic team. This is a fantastic opportunity for someone looking to take the next step in their career within a supportive and innovative environment.
Key Responsibilities:

• Provide 1st and 2nd line support for Sage 200 users across finance, commercial, and operational teams.
• Troubleshoot and resolve issues relating to Sage 200 modules (e.g., Financials, Commercials, Manufacturing).
• Liaise with end-users to gather information, log issues, and ensure timely resolution.
• Work with developers and consultants to escalate and resolve more complex technical problems.
• Assist with software upgrades, patching, and system testing.
• Document support processes and maintain internal knowledge base articles.

Required Skills & Experience:

• Proven experience supporting Sage 200 (minimum 1–2 years).
• Strong understanding of core Sage 200 modules (particularly Financials and Commercials).
• Excellent communication and problem-solving skills.
• Knowledge of SQL Server and basic report creation (e.g., Sage Reports, Crystal Reports) is desirable.
• Experience working in a helpdesk or application support environment.
• Ability to manage and prioritise workload effectively.

Desirable:

• Sage 200 certification or training.
• Exposure to ERP migrations or implementations.
• Familiarity with related add-ons and integrations (e.g., Spindle, Draycir, Sicon).