Customer Service Team Manager

TN United Kingdom; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is on the lookout for a dynamic Customer Service Team Manager to lead their dedicated team in Manchester. This pivotal role offers the chance to inspire and motivate a group of Customer Service Agents, driving improvements and delivering exceptional experiences to customers. With a focus on professional development and collaboration, you’ll play a key role in shaping the future of customer service. Join a supportive and forward-thinking team environment where your contributions will make a tangible difference. If you are ready to take the next step in your career, this opportunity awaits you!

Benefits

Opportunity for growth

Supportive team environment

Make a difference to customer experiences

Qualifications

• Experience in customer service processes and best practices.
• Previous experience in a leadership role.

Responsibilities

• Manage and motivate a team of Customer Service Agents.
• Identify areas for improvement and implement strategies.
• Handle escalated customer complaints effectively.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Problem Solving

Job description

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Customer Service Team Manager, Manchester

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Client:

KINGSGATE RECRUITMENT

Location:

Manchester, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

bf1f2e802855

Job Views:

4

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Overview

Are you an experienced customer service leader looking for an exciting opportunity to make a real impact? My client is seeking a dynamic and driven Customer Service Team Manager to join the team. In this pivotal role, you’ll shape the future of customer service, lead a dedicated team, and help us deliver an exceptional experience to our customers.

What You’ll Do:

• Lead & Inspire: Manage and motivate a team of Customer Service Agents to excel in service delivery.
• Drive Improvement: Identify areas for enhancement and implement strategies to boost service quality.
• Mentor & Develop: Coach and support your team to foster their growth and professional development.
• Collaborate for Success: Work with other teams to share insights and optimize performance.
• Resolve with Confidence: Handle escalated customer complaints and ensure effective resolutions.
• Plan for Excellence: Partner with planning managers to optimize resources and achieve service level targets.

Who We’re Looking For:

• Natural leader with strong motivational skills
• Excellent communicator with both customers and colleagues
• Detail-oriented with a commitment to high-quality service
• Experience in customer service processes and best practices
• Strong organizational skills with the ability to thrive in a fast-paced environment
• Previous experience in a leadership role

Why Join us?

• Opportunity for growth within the company
• Supportive and forward-thinking team environment
• Make a tangible difference to customer experiences

Ready to take the next step in your career? Get in touch with the team on 02085497212 or submit your CV using the link below