Customer Service Team Leader - Lead 3 Advisors with Training

Watts Farms; Widnes; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

31 days holiday

Friend referrals

Staff discount

Long service awards

Training opportunities

Onsite staff canteen

Job summary

Watts Farms Catering Limited in the United Kingdom is seeking a Customer Service Team Leader to guide a small team of three Advisors. The role is full-time, 42.5 hours per week, with a weekend rota, and a salary of £30,900 per year.

You will supervise day-to-day workload, ensure service standards, handle customer orders by phone and email, and contribute to KPI reporting. You should be confident, organised and customer-focused, with solid IT skills and a collaborative approach.

Qualifications

• Excellent verbal and written communication skills in English.
• Ability to lead, delegate and share knowledge.
• Proactive, self-motivated, with initiative.
• Strong attention to detail and accuracy.
• Good computer skills and able to perform admin tasks.
• Trustworthy, helpful, and collaborative team player.
• Experience with Microsoft Office, Outlook and Excel.

Responsibilities

• Lead the team's day-to-day workload, capability and performance.
• Ensure company policies and customer service standards are followed.
• Take ownership of issues and provide prompt solutions.
• Produce weekly KPI information and call-scoring audits.
• Process customer orders by telephone and email.
• Handle incoming calls, enquiries and correspondence professionally.
• Maintain accurate customer accounts and records.
• Review error reports and assist with handovers.
• Build relationships with customers by phone and email.

Skills

Team leadership

Customer service

Communication

Organisation

Microsoft Office

Attention to detail

Teamwork

Tools

Microsoft Office

Outlook

Excel

Job description

Watts Farms Catering Limited in the United Kingdom is seeking a Customer Service Team Leader to guide a small team of three Advisors. The role is full-time, 42.5 hours per week, with a weekend rota, and a salary of £30,900 per year.

You will supervise day-to-day workload, ensure service standards, handle customer orders by phone and email, and contribute to KPI reporting. You should be confident, organised and customer-focused, with solid IT skills and a collaborative approach.