Customer Service Team Leader – Hybrid, Wrexham

Syensqo; Wrexham; Hybrid; GBP 45,000 - 57,000; Full time

Benefits offered by this job

Language courses

Training platform

Local benefits

Maternity leave

Job summary

Syensqo is seeking a Customer Service Team Leader for the Wrexham, UK hub. You will lead a team of about 10 CS representatives, ensure day-to-day sales processes run smoothly, and drive customer satisfaction across internal and external stakeholders.

Working in a hybrid model, you will manage performance reviews, support continuous improvement projects, and partner with the Global CS Manager to align service metrics with business goals.

Qualifications

• 2 to 4 years experience in a similar role - Education to a degree level preferred
• Confirmed supervisory and people management experience
• Customer and order management experience
• Working with ITAR materials and documentation may be required

Responsibilities

• Manage day-to-day activities of a team of ~10 CS Representatives
• Ensure customer satisfaction and effective service delivery to internal and external customers
• Engage with stakeholders to understand business expectations and contributor roles
• Own Continuous Improvement projects as defined by supply chain strategies
• Lead quarterly service reviews and metric analytics
• Work in the office 3 days a week (minimum) with 2 days remote where possible

Skills

People management

Customer focus

Project management

Communication

Team leadership

Education

Degree preferred

Tools

SAP

Salesforce

Job description

Syensqo is seeking a Customer Service Team Leader for the Wrexham, UK hub. You will lead a team of about 10 CS representatives, ensure day-to-day sales processes run smoothly, and drive customer satisfaction across internal and external stakeholders.

Working in a hybrid model, you will manage performance reviews, support continuous improvement projects, and partner with the Global CS Manager to align service metrics with business goals.