Customer Service Team Leader

TN United Kingdom; Worksop; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Team Leader to oversee a busy call centre team. This permanent, full-time role offers structured hours and excellent career progression opportunities into senior management. The successful candidate will manage operations, support team performance, and ensure outstanding customer experiences.

Benefits

Clear route to senior management roles

Supportive team culture

Ongoing training and development

Structured work week with early Friday finish

Qualifications

• Previous experience in a customer service leadership or supervisory role.
• Strong communication, coaching, and problem-solving skills.
• Calm, organised, and proactive under pressure.

Responsibilities

• Manage daily operations across inbound and outbound customer calls.
• Lead, motivate, and support a team of 4 to deliver against KPIs.
• Handle escalated queries and customer complaints.

Skills

Communication

Coaching

Problem Solving

Tools

CRM systems

Job description

Social network you want to login/join with:

Annesley | £28,000 – £30,000 DOE
Monday–Thursday: 8:00–17:00 | Friday: 8:00–16:00
Inbound & Outbound Call Centre | Permanent, Full-Time
Logistics Industry

We’re looking for an experienced and driven Customer Service Team Leader to join a busy call centre team in the logistics sector, based in Annesley. You’ll lead a team of four customer service and telesales professionals, ensuring outstanding customer experiences and team performance.

This is a permanent position with structured hours and excellent long-term career progression opportunities into senior management.

Key Responsibilities:

• Manage daily operations across inbound and outbound customer calls
• Lead, motivate, and support a team of 4 to deliver against KPIs and service standards
• Handle escalated queries and customer complaints with confidence and professionalism
• Deliver regular 1:1s, coaching sessions, and team meetings
• Monitor team performance and identify development or improvement opportunities
• Support onboarding and training of new team members
• Work cross-functionally with other departments to resolve customer issues and streamline processes
• Drive a culture of continuous improvement and customer satisfaction

What We’re Looking For:

• Previous experience in a customer service leadership or supervisory role
• Strong communication, coaching, and problem-solving skills
• Calm, organised, and proactive under pressure
• Confident handling complaints and supporting complex customer queries
• Familiarity with CRM/call-handling systems and performance reporting

What We Offer:

• Clear route to senior management roles in a growing business
• Supportive team culture in a fast-paced environment
• Ongoing training and development
• Structured work week with early Friday finish

Step into leadership and shape the future of customer service in the logistics sector.
Apply now to start your next career chapter.