Customer service team leader

Flutter Entertainment Plc; Rotherham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Performance bonus

Promotional rewards

Flexible schedule

Family leave

Sharesave scheme

Life cover

Pension scheme

Sick pay

Birthday leave

Counselling sessions

Financial wellbeing (NUDGE)

Social events

Groupon discounts

Eyecare vouchers

Job summary

Paddy Power is seeking a Customer Service Team Leader to lead in-store experiences, promote products, and train staff. You will ensure a welcoming atmosphere, manage daily shop operations, and drive customer satisfaction with hospitality-focused service.

Join a dynamic retail betting environment with full training provided and a focus on achieving shop goals through strong leadership and proactive customer engagement.

Qualifications

• Customer service experience in a retail or hospitality environment.
• Proven leadership or supervisory capabilities.
• Strong communication and interpersonal skills.
• Ability to train and coach team members.
• Customer-focused with a friendly approach.
• Attention to shop presentation and standards.

Responsibilities

• Lead the customer service team in-store and ensure outstanding experiences.
• Oversee shop operations in the absence of the Shop Manager.
• Promote online and retail products to customers.
• Maintain welcoming shop atmosphere and high presentation standards.
• Build strong relationships with customers and resolve queries promptly.

Skills

Customer service

Team leadership

Communication

Problem solving

Training & coaching

Hospitality

Job description

Customer service team leader

CSTL

Starting Salary: £13.25 per hour

Your Role in the Team?

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don’t worry if you’ve never worked in the betting industry before, we will provide full training… but it’s your attitude that counts! Does this sound like you? If so, keep reading!

How you’ll do it?

We want people who will exceed customer’s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions.

Other duties will include:

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to different situations while remaining customer-focused
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

What we offer?

• Competitive salary including pay increase after
• Performance Bonus & Promotional rewards
• Annual & Quarterly rewards
• Flexible work patterns
• Family Leave (Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (discount on Flutter Shares)
• Life Cover
• Company Pension Scheme.
• Company Sick Pay
• Birthday Leave
• Employee Assistant Programme (including up to 6 free counselling sessions)
• Financial Wellbeing platform – NUDGE.
• Company Social Events.
• Groupon Discount Scheme
• Eyecare vouchers

And the Values that guide us? Here they are:

Customer First, Always | Change The Game | Win Together | Free To Be Me

We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.