Customer Service Team Leader

Flutter Entertainment Plc; Doncaster; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Performance Bonus

Flexible work patterns

Company Pension Scheme

Life Cover

Birthday Leave

Employee Assistant Programme

Job summary

Paddy Power is seeking a Customer Service Team Leader to warmly welcome customers, deliver top-notch service and promote our online and retail products. You will help drive a friendly atmosphere and assist in achieving shop targets in a dynamic retail betting setting.

Join us to lead a team, work in a fast-paced environment, and benefit from training and rewards while promoting responsible gaming and customer satisfaction.

Qualifications

• Experience in customer service preferably in a busy retail setting.
• Experience leading a small team is advantageous.
• Willingness to learn about betting products and promotions.

Responsibilities

• Host customers in shop and engage with them to deliver best-in-class service.
• Maintain an inviting shop presentation and atmosphere for customers.
• Act as Shop Manager in their absence to ensure smooth operations.
• Communicate clearly to customers and explain latest promotions.
• Uphold social responsibility guidelines in all shop activities.

Skills

Customer service

Team leadership

Retail betting knowledge

Tools

Betting terminals

In-shop transactions

Job description

Customer Service Team Leader

CSTL

Starting Salary: £13.25 per hour

Your Role in the Team?

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don’t worry if you’ve never worked in the betting industry before, we will provide full training… but it’s your attitude that counts! Does this sound like you? If so, keep reading!

How you'll do it?

We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions.

Other duties will include:

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to different situations while remaining customer-focused
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

What we offer?

• Competitive salary including pay increase after
• Performance Bonus & Promotional rewards
• Annual & Quarterly rewards
• Flexible work patterns
• Family Leave (Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (discount on Flutter Shares)
• Life Cover
• Company Pension Scheme.
• Company Sick Pay
• Birthday Leave
• Employee Assistant Programme (including up to 6 free counselling sessions)
• Financial Wellbeing platform - NUDGE.
• Company Social Events.
• Groupon Discount Scheme
• Eyecare vouchers

And the Values that guide us? Here they are:

Customer First, Always | Change The Game | Win Together | Free To Be Me

We're proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.

We're working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we'll see how we can accommodate them.