Customer Service Team Leader

Flutter Entertainment Plc; Cheltenham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Promotional rewards

Annual & quarterly rewards

Flexible work patterns

Family Leave

Company Sharesave Scheme

Life Cover

Company Pension Scheme

Birthday Leave

Employee Assistance Programme

NUDGE platform

Company Social Events

Groupon Discount Scheme

Eyecare vouchers

Job summary

Paddy Power in Cheltenham seeks a Customer Service Team Leader to welcome customers in our retail shops, ensuring they have an outstanding experience. You will engage warmly, promote our offers, and help customers with bets, while upholding shop standards.

Full training is provided, and your attitude matters—you’ll be a key player in delivering hospitality and meeting shop goals in a dynamic retail betting environment.

Qualifications

• Excellent customer service and communication skills.
• Positive attitude and guest-focused approach.
• Willingness to learn; full training provided.
• Ability to meet shop goals and targets.

Responsibilities

• Host customers in shop and engage warmly to deliver great service.
• Assist customers to place bets through terminals and in-shop channels.
• Maintain inviting shop presentation and adhere to standards.
• Act as supervisor in the Shop Manager's absence and handle operations.
• Promote promotions and respond to customer queries with care.

Skills

Customer service

Hospitality

Promotions

Team leadership

Job description

Customer Service Team Leader

CSTL

Starting Salary: £13.25per hour Your Role in the Team?

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote ourPaddy offers, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

Are you a proactive and motivated individual who is passionate about achieving results? Do youhave the ability tomeet shop goals and targets?Don’tworry ifyou’venever worked in the betting industry before, we will provide full training… butit’syour attitude that counts! Does this sound like you? If so, keep reading!

Howyou’lldo it?

We want people who will exceed customer’s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customerqueriesand informing customers about our latest promotions

Other duties will include:

• Assistingcustomers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions

• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers

• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop

• Adapting to different situations while remaining customer-focused

• Fulfilling social responsibility duties by adhering toestablishedguidelines and regulations

What we offer?

• Competitive salary including pay increase after

• Performance Bonus & Promotional rewards

• Annual & Quarterly rewards

• Flexible work patterns

• Family Leave (Adoptive, Parental Leave & Wedding Leave)

• Company Sharesave Scheme (discount on Flutter Shares)

• Life Cover

• Company Pension Scheme.

• Company Sick Pay

• Birthday Leave

• Employee Assistant Programme (including up to 6 free counselling sessions)

• Financial Wellbeing platform – NUDGE.

• Company Social Events.

• Groupon Discount Scheme

• Eyecare vouchers

And the Values that guide us? Here they are: Customer First,Always| ChangeTheGame | Win Together | FreeToBe Me

We’reproud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.

We’reworking to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; youdon’thave to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, andwe’llsee how we can accommodate them.